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Consumer Complaints

BBB Accredited Business since 12/19/2008

C & F Movers, Inc.

Phone: (941) 766-1617Fax: (941) 429-3255

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/21/2014Problems with Product / Service | Read Complaint Details
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Complaint
C&F Movers damaged a kid bed and refuses to fix or replace the item.
We hired C&F Movers to move our personal items from a home in Punta Gorda to our new home, also in Punta Gorda. Our realtor recommended them, but our experience turned bad. They moved us May 27, 2014. We were originally pleased how fast the went. My wife and I were concerned about damage to furniture because the movers seemed so rushed. We did noticed some scratches on our dining room cabinet and missing screws from other items. We expect some wear from moving and so we did not mention it to C&F. That is until our daughter told us her drawers under her bed would not open. When we looked closer, we realized the bed frame had not been put back together properly. We contacted C&F Mover, ***** ******* is the owner. After two calls ***** finally sent out two movers who spent 5 minutes in my daughters room. They told me the frame just needed to be adjusted, and that it was fixed. Within 3 days, the drawers stopped working. I took them out and inspected the frame myself. The entire undercarriage is broken in several places. The screws are no longer holding the cross supports together. One screw was lying on the floor under the bed were the movers had obviously left it. This bed was new and had been assembled at our previous home. The damage had to come from the movers and is obvious to anyone who looks, that the damage is permanent. We contacted C&F Movers and they told us they do not repair **** Brand furniture. We asked C&F Mover receptionist to have the owner, ***** *******, call us back. He did not return our call and he refuses to stand by his word. Good thing we have a contract that states they are responsible for 60 cents per pound damages. New replacement bed would have only cost $214. Now will have to ask for legal fees.

Desired Settlement
We wanted C&F Movers to fix our bed frame or replace the item damaged during the move. Replacement cost is $214.

Business Response
The signed contract provided clearly states that the type of materials that the furniture is made of is not covered under the insurance. Line # 6 of the contract terms on the back of the contract the customer signed and retained a copy of clearly states that: "Insurance will not cover any pressboard, flakeboard or other consumer assembled furniture." Consumer assembled furniture, such as the beds in question, are not covered. We also mailed a letter providing a second copy of the contract terms, highlighting Line #6 and explaining that furniture purchsed from Ikea is consumer assembled furniture, it is not "real wood" furniture, it is flakeboard, particle board and or pressboard. Customer was also provided this information via the phone when they spoke to, not the receptionist, but the co-owner of the company. We don't have a receptionist. The "lady" the customer spoke to is the wife of ***** *******, she is also an owner of the company. The insurance provided, 60 cents per pound, per article, does not cover pressboard, consumer assemble furniture and is clearly stated as such on the rear of the contract the customer signed. I have also provided the same document we sent to the customer. In good faith, we attempted to assist with the furniture, as we always do, but are not responsible for the current state of the furniture as the customer was well aware of the type of items covered.

Consumer Response
This response was provided verbally to BBB:

The company never mentioned during the pre-sale meeting at our house anything about not covering this type of furniture. All 3 children's bedrooms were with furniture from Ikea. It would have been nice to know that none of our furniture would be covered if they damaged it. Then after they did cause damage we couldn't get anyone to return our phone call. When my wife finally did speak with someone she was rude and said that because our furniture was "cheap" it wouldn't be covered. It may not be the most expensive furniture but it was not cheap to us. The owner, *****, is the one who came out to our house to give the estimate and he never said anything about this and then refused to return our calls after this issue. The furniture was about $199, they could have offered to try and repair or give a partial refund or anything. We were forced to file this complaint and then the owner finally tried to call but all he did was cuss me out for filing the complaint.

The company is good during the sales process but after you have the move, if you have a problem, you can't get a hold of anyone or get any help. I have already purchased a new bed to replace the damaged bed, I would be happy if the company apologized and agreed to pay for the furniture they broke.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.