This Business is not BBB Accredited
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Bayflower Moving Group LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Bayflower Moving Group LLC's rating include:
- Failure to respond to 17 complaints filed against business.
- Advertising issue(s) found by BBB.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- One complaint filed against business that was not resolved.
- Failure to have a required competency license.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||6|
|Billing / Collection Issues||10|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||21|
|Total Closed Complaints||46|
Additional Complaint Information
BBB has received a pattern of complaints from customers involving service and delivery issues, alleging there are damages caused to customers belongings during the move, as well as billing or collection issues which allege the company has charged more for services than what is originally quoted to the customers.
On March 3, 2015, BBB contacted Bayflower Moving Group, LLC requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
As of today's date, the business has not responded to BBB.
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Bayflower Moving Group LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Bayflower Moving Group, LLC was originally incorporated with the State of Florida on March 29, 2010 as Lions Van Lines, LLC. The name was changed to Bayflower Moving Group, LLC as of 8/30/2013.BBB file opened: 10/21/2013Business started: 03/29/2010
Licensing, Bonding or Registration
On October 13, 2014, BBB confirmed that Bayflower Moving Group, LLC had not obtained a necessary license from the Florida Department of Agriculture & Consumer Services or the US Department of Transportation. Such licenses are required in the state of Florida and the United States for businesses offering instrastate and interstate moving services. BBB encourages you to contact the following agencies to confirm this information:
Department of Agriculture & Consumer Services (800) 435-7352
US Department of Transportation (800) 832-5660
Type of Entity
Limited Liability Company
Mr. Alexei Dorokhov, Managing Member of Bayflower Moving Group, LLC, was previously President of United Master Lines, Inc until December of 2013. A separate BBB Business Review is available at: http://www.bbb.org/south-east-florida/business-reviews/moving-and-storage-companies/united-master-lines-in-north-miami-beach-fl-90031937.
Contact InformationPrincipal: Mr. Alexei Dorokhov (Manager)Mr. Max Brite (General Manager)Mr. Victor Diaz
Products & Services
This company offers moving and storage services.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview