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Consumer Complaints

This Business is not BBB Accredited

Massage Heights

Phone: (941) 351-5135

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
02/18/2013Billing / Collection Issues | Read Complaint Details
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Complaint
I purchaced a massage gift card for a friend . after they had their massage the store charged my friend an additional 39.00
I purchaced a massage gift card for a friend . after they had their massage the store charged my friend an additional 39.00

Desired Settlement
i want 39.00$

Business' Initial Response
Contact Name and Title: ****** ******, V
Contact Phone: XXXXXXXXXX
Contact Email: ************************
We apologize for any confusion that was caused during your transaction. As we are a membership-based company, we offer an introductory offer at $49.99 for a 1-hour massage. We strongly believe in the benefit of regular therapeutic massage, which is why we offer the reduced membership pricing to those who become a Member after their first service. Without a membership, the price for a second visit is no longer available at the introductory offer as it would not be considered an introduction. We do have a disclaimer on all of our print ads as well as our web site in effort to answer any questions that may arise. Because the person receiving this massage service no longer qualified for our introductory offer (as they had previously been in and received the introductory rate), their service cost increased and the gift card amount did not cover their entire massage costs. Again, we are very sorry that this was not clearly explained to you when you purchased the gift card. If you have any additional questions, please feel free to call the Retreat directly at (XXX) XXX-XXXX and ask to speak with ******.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.