Business ProfileforManufacturers Distributor, Inc.

We ordered a Hose ASSY, 3/4" x 50', 300 psi from MDI on September 8, 2022 over the phone. The total price was $494.42. When the hose arrived on September 13, 2022, the packing listed said ****, 3/4" x 50', but the tag on the hose said 25' long. When we took it out of the box and measured it, it was only 25' long. We immediately contacted MDI and told them it was only 25' long. We also sent multiple photos showing them it was only 25'. They said they would send a *** call tag, that day, to pick it up. As of Friday, September 16, 2022, no call tag had been sent to us. On September 16th, we decided to call MDI to see why the call tag had not been sent. We spoke with *** and he said they were finishing the call tag. We asked if they could please go ahead and ship out the correct hose as we needed it badly, due to our current one having a crack and leaking gas. They said we had two options: option 1 was to charge our credit card again for $494.42 and ship out the correct hose and credit us back once they received the wrong hose back or we would have to wait Option 2 until the hose was sent back, logged and put back into inventory and then they would ship the correct hose. After getting nowhere with *** we were transferred to **** who did not care that we had already pd $494.42 and received the wrong hose. We asked him why they could not ship out the correct hose until we either were charged $494.42 again, or they received back the wrong hose. He said that was their policy. We said we have been charged $494.42 and have not received the correct product. We told him we have no problem returning the wrong hose, but they had not sent a call tag yet. After getting nowhere with **** we contacted the manufacturer of the hose, Coxreels which is who MDI got the hose from. ******** agreed to send out the correct hose that same day as long as we provided prove that we mailed the wrong hose back. Why didn't MDi do this on the 13th of September? We just need the correct hose ASAP.