This Business is not BBB Accredited
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National Magazine Exchange is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered National Magazine Exchange's rating include:
- 271 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised National Magazine Exchange's rating include:
- Length of time business has been operating.
- Response to 271 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||86|
|Billing / Collection Issues||63|
|Problems with Product / Service||85|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||271|
Additional Complaint Information
The company mails notices inviting people to call and enter the Million Dollar "Strike It Rich" Sweepstakes. There is no purchase necessary to enter the sweepstakes. The odds of winning are determined by the number of people who enter. The company estimates the odds at no more than 1 in 26 million. The sweepstakes promotion is used by the company to promote magazine subscriptions.
Our file experience shows that the company has received complaints alleging billing disputes, misinterpretation of the sweepstakes promotion, and misunderstanding the company's billing terms. The company has addressed most complaints brought to its attention by BBB by cancelling the consumer's account or responding to questions regarding the sweepstakes promotion or its billing procedures.
In order to expedite handling of any questions, or if you have a complaint, the company requests that you call their customer service department at (800) 235-3630 or email them at firstname.lastname@example.org.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on National Magazine Exchange
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Florida Department of Agriculture & Consumer Services
Mayo Bldg Rm 217
BBB records show a license number of TC3400 for this company, issued by Florida Department of Agriculture & Consumer Services. Their web address is http://www.800helpfla.com.Type: Telemarketing License
Type of Entity
Incorporated: August 2008, DE
Business ManagementMr. Murry N. Gunty, (Director)Mr. Robert Pincus (Director)Mr. Richard Vague (Director)
Contact InformationPrincipal: Mr. Douglas S. Lombardo (CFO)Customer Contact: Ms. Janice Alexander (Consumer Contact)Mr. Dennis A. Cahill (CEO)Mr. David Macey (Senior Manager of Operations)Ms. Deborah Pitt Mr. Thomas H. Ripley (President)Mrs. Suzanne Tortorice (General Counsel)
Magazine Sales , Sale Outsourcing Companies, Soliciting Organizations, Lead Companies
Products & Services
This company offers magazine sales via phone and a telemarketing call center for
various companies and products.