Dependable Locks, Inc

Find out more about Dependable Locks, Inc:

BBB Accreditation BBB Rating Business Contact and Profile Business Management Additional Locations and Phone Numbers Customer Complaint History

Government Actions Advertising Review BBB Copyright and Reporting Policy

BBB Accreditation

BBB Rating for Dependable Locks, Inc

Based on BBB files, Dependable Locks, Inc has a BBB Rating of F on a scale from A+ to F.

• Failure to honor commitment to arbitrate or mediate disputes.
• Length of time business has been operating.
• 196 complaints filed against business
• Failure to respond to 8 complaints filed against business.
• 16 complaints filed against business that were not resolved.
• 3 serious complaints filed against business.
• Government action(s) against business.
• BBB does not have sufficient background information on this business.

Click here for an explanation of BBB Ratings

Complaints received by the BBB indicate that Dependable Locksmith employs deceptive and misleading advertising and sales practices. In several markets throughout the U.S., the company places several similar ads with false or nonexistent local addresses, most often in yellow page directories, to give the impression that each ad represents a different entity. However, calls to the local and toll-free numbers provided in these ads are in fact routed to the company's call center.

Consumers who find themselves locked out of their vehicles or homes state that they identify the company through yellow page listings or by searching online. When they call, they are given an initial price quote usually under $100. However, when the locksmith arrives, the price is inflated with numerous additional charges that were previously not disclosed to the consumer, and in many cases the final bill can be in excess of several hundred dollars.

Complaints also state that the locksmiths, their techniques and the equipment used are sub-par, and replacement locks provided by the company can be purchased at a hardware store for significantly less than the company's charge for the same equipment. Consumers have also complained that wait times are often several hours, despite being told that a technician would arrive within 15-30 minutes of the call. Consumers state that locksmiths arrive in unmarked vehicles, and have indicated that technicians do not appear to be qualified, licensed locksmiths.

Consumers who later complained about the price to the company expressed that the company's manager promised a discount or refund, but none was provided. Complaints further allege that employees of the company would hang up or respond unprofessionally when consumers attempted to reach a representative.

Prior to doing business in Florida, the company operated at 295 W 231 St, Bronx, New York 10463. The BBB has a separate report on that location, whixh can be accessed at http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=84849.

Business Management

Additional company management personnel include:

Yuval Ohana
Genadi Glik
Ms. Ashley Prestileo
Bahaa Dawoud
Kylie
Robert
Yosef Ishaki
Cheryl
Wilbert
Jacob
Eli
Brian Levy
Bill
Ofor Yoefut
Billy
Oryan
Omar Yosef
Kenny - Supervisor
Chelsea
Jude
Mr. Moshe Aharoni

Additional Locations and Phone Numbers

Customer Complaint History for Dependable Locks, Inc

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 196 complaints about Dependable Locks, Inc in the last 36 months, our standard reporting period. Of the total of 196 complaints closed in 36 months, 132 were closed in the last year.

Government Actions

On April 2, 2009, the Missouri Attorney General filed a Petition against the company seeking restitution and injunctive relief to stop the company from deceiving and overcharging customers in Kansas City.

According to the Attorney General, Dependable Locks, Inc. violated Missouri law by fraudulently advertising itself by at least 16 different names that all led consumers to one company. In addition, company workers charged consumers 2-3 times more than the price quoted them to unlock their cars.

The Attorney General alleged that addresses listed for the different business names were bogus, and led to vacant lots and even homes of individuals not associated with the company. In addition, this locksmith company operated under business names that were not registered with the Missouri Secretary of State as required to conduct business in Missouri.

This matter is pending. For more information, please contact the Missouri Attorney General at (573) 751-3321 or ago.mo.gov.

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Dependable Locks, Inc, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 90028394
Report as of November 21, 2009 00:10
Copyright^© 2009 Better Business Bureau