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          FUSE Lenses has 1 locations, listed below.

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            Business ProfileforFUSE Lenses

            Lenses

            At-a-glance

            Customer Reviews

            2.6/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company provides prescription and non-prescription replacement lenses for sunglass frames of all brands.

            Business Details

            BBB File Opened:
            7/9/2015
            Years in Business:
            12
            Business Started:
            10/31/2011
            Business Incorporated:
            10/31/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Eyecandy Eyewear, LLC
            • Eyecandy Sunglasses
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Business Management
            • Mr. Jonathan L. Martino, Manager
            Contact Information

            Principal

            • Mr. Jonathan L. Martino, Manager

            Customer Contact

            • Mr. Jonathan L. Martino, Manager
            • Mr. Brandon Dill, Manager

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            On November 30 I placed an order with fuse lenses for prescription lenses for my ***** Del Mar Sunglasses. After placing the order I realized that my frames had a nose piece issue. So I ordered a brand new pair of the same Sunglasses since I had already paid for my lens order from fuse. The way it works is fuse sends a box for your glasses so you can ship them back and have the new prescription lenses installed. There was customer services contact prior to sending in the glasses, and I had made them well aware of the fact that I was sending in a brand new pair of sunglasses and that I wanted my 580G glass lenses back after they installed the prescription glasses. I have another pair of *****s that are the same frame style that have plastic lenses so I was going to replace them with the new lenses. They advised me that normally there isn't an issue with replacing the lenses and that everything should be fine. I received my glasses today in the mail and while the prescription lenses they install are fine, and the frames are fine, the original glass lenses one of them appears to have been dropped and is useless. Even has the word drop written on the lens. Lens removal isn't that difficult I have done it on the same glasses myself, I would assume that a company that does this on a daily basis would be able to handle it better than someone at home. Between buying the prescription lenses and a new pair of glasses I have over 400 tied up into these glasses and would think my lenses could have been handle better and I am completely disgusted. Since the company makes lenses the least they could do is send me out a pair of replacement glass lenses that are comparable to the ***** lenses, I would prefer the actual 580G lenses though since they are what make them ***** Sunglasses, and that is what I sent them in.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John R

            01/20/2024

            I paid for and ordered my lenses 2 and 1/12 months ago. Fuse sent me the wrong lenses. After first trying to tell me that I was wrong and they sent me the correct lenses, which was complete ********* their customer **** ***** told me they were addressing the problem and sending me new lenses. That was over a month ago and I have heard nothing further from **** or anyone at Fuse. I have still not received my lenses that I ordered the. I had a good experience with this company 4 years ago; they absolutely **** now.

            FUSE Lenses Response

            01/22/2024

            I am very sorry for any delays. I see the package was shipped last week and is out for delivery today: ********************************************************************************

            I am very sorry for the lack of responses after he last spoke to you about the last update. There have been some delays with the lab due to coating machines being down. We definitely could have done better by reaching out and letting you know. 

            If you need anything else upon receipt of the lenses today, please do not hesitate to reach out.

            Local BBB

            BBB of West Florida

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