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Find a Location

American Leak Detection has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAmerican Leak Detection

    Leak Detection
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 40 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/21/2011

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company locates and repairs leaks in pools, spas, fountains, and water features. They also locate leaks in plumbing systems, under slabs, behind walls, and locate the source of mystery water intrusion and or water damage.

    Business Details

    Location of This Business
    1745 Grand Blvd, Holiday, FL 34690-6255
    BBB File Opened:
    6/13/1991
    Years in Business:
    33
    Business Started:
    6/1/1990
    Date of New Ownership:
    11/1/2006
    Business Incorporated:
    7/5/2001
    Accredited Since:
    10/21/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CPC1456992 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Steben, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 PM
    T:
    8:00 AM - 4:00 PM
    W:
    8:00 AM - 4:00 PM
    Th:
    8:00 AM - 4:00 PM
    F:
    8:00 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mrs. Jennifer Nagel, Managing Officer
    • Mr. Steven Nagel Jr, President
    • Mr. Steven Nagel Sr., Director
    Contact Information

    Principal

    • Mrs. Jennifer Nagel, Managing Officer
    • Mr. Steven Nagel Jr, President
    • Mr. Steven Nagel Sr., Director

    Customer Contact

    • Mrs. Jennifer Nagel, Managing Officer
    • Mr. Steven Nagel Jr, President
    • Mr. Steven Nagel Sr., Director
    • Ms. Laurie Facchini, CFO
    Additional Contact Information

    Fax Numbers

    • (727) 940-5554
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    *** came out to help my mother discover a leak. When the issue wasnt solved she called her tech ***** back to tell him it wasnt fixed. He talked her into writing him a personal check to fix something else in the pool that he said would correct the issue. When that didnt solve the problem he ghosted her for her additional calls. Finally (a couple of days past the warranty) she called the company and provided proof that she had been working with their representative to solve the leak. To save his job lied and told them that he told her it wouldnt be covered by the warranty. As it stands now my mother is out $675, *** refuses to come out and look at the leak, and ***** is still employed. We absolutely no longer trust them to solve the problem and would like a full refund.
    Read More

    Customer Reviews

    40 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    L.L. S

    5 stars

    12/07/2023

    12/7/2023 *****************************, the repair technician who came to fix our leak problem. Work ethic 5 star's. Knowledge on how to repair the leak & the best price on how to fix was up front & no surprises 5? Very polite & friendly 5?Timely on the repair a 5?On time 5?

    American Leak Detection Response

    01/05/2024

    Thank you for the 5 star review! We appreciate your compliments and trust in ALD!

    Local BBB

    BBB of West Florida

    BBB Reports On

    BBB reports on known marketplace practices.

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