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          Bath Fitter has 1 locations, listed below.

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            Business ProfileforBath Fitter

            Bathroom Design
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/19/1998

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company manufacturers and installs custom molded acrylic tub and shower units to fit over existing fixtures.

            Business Details

            BBB File Opened:
            12/4/1990
            Years in Business:
            35
            Business Started:
            1/13/1989
            Business Incorporated:
            1/13/1989
            Accredited Since:
            3/19/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CRC1330560 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of I-CRC1330560 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            https://www.pcclb.com

            Type of Entity:
            Corporation
            Alternate Business Name
            • Jopa Realty Investments, Inc.
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:00 PM
            T:
            8:30 AM - 5:00 PM
            W:
            8:30 AM - 5:00 PM
            Th:
            8:30 AM - 5:00 PM
            F:
            8:30 AM - 5:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Business Management
            • Ms. John Cherkowski, President
            • Mr. Thomas Piver, General Manager
            • Ms. Jody Smith, Vice President
            Contact Information

            Principal

            • Ms. John Cherkowski, President

            Customer Contact

            • Ms. John Cherkowski, President
            • Mr. Thomas Piver, General Manager
            • Ms. Jody Smith, Vice President
            Additional Contact Information

            Fax Numbers

            • (727) 298-8828
              Primary Fax

            Phone Numbers

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Bath fitter came in on January 10 for a two day remodel. They set the tub wrong. On January 11. Brought a new one January 12. Redid the plumbing, Did not reinstall a water vent. Sent a different plumber to tear out plumbing and install it correctly but didn't show up till January 16. Keep in my mind we only have 1 bathroom. We could not shower or use the toilet because the water would not drain. We used a bucket in the shed. Had a professional plumber come to look at it. He put a temporary vent on until they correct the issues, which resulted in additional expenses. Not to mention they charged extra $2000.00 because they said there were no stud's in the wall. But we took pics. There were so stud's. All they needed was 1 extra piece of plywood for a soft spot. Called 2 day's in a row. Will not return my call. They said my toilet would not flush because it was draining wrong, but the plumber I hired said it's in the original state. Tub drain installed incorrectly. Wrong size pipe. And he also stated that both plumbers they sent could not have a license because of the shotty work. Not to mention they covered everything with spray foam so you could not see anything. They were supposed to email receipt. Never got one. Just charged my card.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Daniel W

            1 star

            01/19/2024

            Service is terrible. On original installation we were contacted the day of installation and told that somebody was out sick and they had to reschedule. We accepted the delay and installation was completed. Months after installation the caulking at the intersection of the tub and installed shower insert had receded and it appeared that water may have been leaking behind the tub into the wall.Called bath fitters and left a message. We received a call back and were told that we would be receiving a call in the next few days to schedule service call. Two weeks later still no call so I called back. When I was connected the service was scheduled. On the day service was supposed to take place I received a call. Apparently the service person was sick (again note install). In stating my intent to contact the BBB the person I was speaking to hung up on me. It is not clear whether they will ever come to correct the problem. I did not swear or verbally abuse the person on the phone and a hangup was a reflection of why this company should not be doing business.Beware of doing business with this company!

            Bath Fitter Response

            01/24/2024

            ******, We sincerely apologize for the inconvenience you've experienced with our service. We understand the frustration caused by rescheduling your initial installation and the delay in addressing the caulking issue.

            We are happy that we successfully rescheduled your service appointment for the beginning of February. Our team is committed to resolving the caulking problem promptly.

            We also acknowledge the unpleasant experience during your call and apologize for any frustration caused. We take customer communication seriously and are investigating to prevent such incidents in the future.

            We value your business and look forward to recaulking your tub in February.

            Sincerely,
            Bath Fitter

            Local BBB

            BBB of West Florida

            BBB Reports On

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