Business ProfileforABC Insurance Group, Inc.

My Insurance Agent Agent ******************************* From ABC Insurance Group refuses to have a conversation with me regarding my Insurance Company Selection, and the coverage and options I need. Her assumption is I have to do my own reviews, research and selections, and though I pay $11,500 in premiums and she collects about $1000 in commissions from me, she refuses to call, or review with me. She stated in email: With all due respect, it is not my responsibility to read your mail to you. You have been provided the options via mail directly from Citizens, via email from me, and via a licensed *** reviewing them with you in person, in office. Citizens has already given you the companies, coverages and options. You have been provided all resources and information to make your decision.I retain it is her responsibility as my agent to help me understand my coverage and options to protect my interest, so I can make qualified decisions, yet she refuses!The letter from Citizens even directs me to call my agent if I have any questions. Oh, and *** misleads about her statement: licensed *** reviewing them with you in person, in office. The reality is that after I could not get the Agent to review and recommend the coverages with me, I drove the 1 hour from ********** to ************** and her office staff refused to call *** so we could have a conversation. Finally the *** Drea did attempt to review the information sent to me be Citizens, but had to look up terms and really didnt know what to recommend to me for options etc. Again I asked for my Agent to call me, but the next day *** sent me a dressing down and made it clear if I called the office, my call would be refused, and if I drove to the office again, I would also be refused unless I have a previously set appt. At this point I feel if I were to go to the office I would have to have either a ************** police office or a lawyer with **** would not recommend *** Insurance to anyone run away,