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Family Medical Care of Riverview, P.A.

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Phone: (813) 677-8418Fax: (813) 677-84197229 US Highway 301 S, RiverviewFL 33578-4346! There is an alert for this business !

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BBB Accreditation

Family Medical Care of Riverview, P.A. is not BBB Accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating because it is out of business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Family Medical Care of Riverview, P.A.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
10/29/2013Problems with Product / Service | Read Complaint Details

Because the codes for my yearly blood test were coded incorrectly I have been billed $395 by the lab.
I received a bill from ******** ********* lab for $395 for blood work I got done back on 4/19 in preparation for what I thought was my wellness visit with my doctor. When I called to ask why I was billed I was told it was because the blood work was not coded as "preventative" but instead as all different diagnosis so it was put under my deductible instead of treated as an annual blood test or wellness visit. The labs were done 4/19 and my first visit this year with Dr. ********* was 4/26. Once I got this bill I took it with me to my appointment on 9/5/13 and showed Dr. ** He said the office staff could correct it. All it takes according to ****** at ******** *********** is a simple call to correct the coding. I explained to one of the office staff what was needed and gave them the # of person they needed to call at the lab. A week later the lab had not been called. I personally stopped by the office and talked to another office staff and was told it would be handled. Again another two weeks go by and nothing. Finally ****** at the lab said she would call. She called Friday 9/27 and was told by the office manager ****** that they would not change the codes because "she said" my doctors appt was not a preventative visit. So if the full blood screen requested by the doctor is not for an annual exam or preventative purposes then what is it for? This had been only my 2nd visit to this doctor and the first for 2013. This has been incredibly frustrating and the worst customer service I have ever had from a doctor's office. And for what?? I already discussed this with the doctor and he was ok with changing it. He did not even know how it was coded in the first place. It is a simple mistake and can easily be fixed and would save me $395 because then our insurance would cover it. I am asking the BBB to help me figure out the best option to deal with this. I am also requesting that they log my concerns as a formal complaint against this office. Other people have the right to know how they can expect to be treated by this group.

Desired Settlement
I am asking that someone competant in that office contact ****** at ******** ********* and get the codes corrected. Her number is XXX-XXX-XXXX. Her fax is XXX-XXX-XXXX. Very simple!

Business Response
We have spoken to the patient as well as the laboratory. Six codes were re-coded as routine; however, patient was informed that there are several labs that cannot be re-coded as they were done for diagnostic reasons and would not be considered routine. He stated he understood. ***** advised him which labs are covered under "routine" labs for future reference. Additionally, there were other lab tests listed on this bill that were not ordered by Dr. ********** therefore, we are unable to have those codes changed. This was discussed with the patient and he indicated he did not know where those tests came from because he only had an order from our office. The manager of CPL as well as the manager from their billing department are going to pull the lab orders to find out who ordered these tests so we can get the other labs resolved if possible.

Final Business Response
I wanted to follow up with you to let you know we have finalized our research on this issue. As previously mentioned we have changed 6 of the lab codes to wellness codes and there were some remaining lab tests ordered by our physician that could not be changed because they were not deemed routine. The patient was advised of this and acknowledged he understood. He was also advised that there were additional labs on this same bill that were not ordered by our physician and we have contacted the lab to find out which doctor ordered these.

***** contacted the *** Billing Manager, ***** ******* to inquire as to who ordered these tests. According to *** they received a hand written order that was given to the patient from our office with multiple labs marked off. We obtained a copy of this order from *** which was written for a completely different facility ******** ************* with orders written in with multiple different hand writing. There were additional orders that were marked and written in on the form that we do not have documented in the patient's electronic medical record. The ordering physician was approached with a copy of this order to see if he recalled ordering them and he has indicated that he did not order all of these tests as there would not have been a reason for him to do so. He confirmed the only orders he would have made were in the patient's chart. The office manager at our ******** location confirmed her writing on the initial portion of the form, but stated that the additional tests added on after her were not her writing and she did not know where they came from.

We have notified the laboratory of the disputed orders and advised them that we do not know where these additional orders came from. The manager was extremely upset stating to ***** that we were accusing them of fraudulent billing to which she indicated we were not accusing anyone of anything. We were simply indicating our physician did not provide the orders for several of the tests that were run and that we could only provide billing codes for the tests we ordered. ***** indicated he would have to research this further.

At this point, I believe we have done everything we can do in our power to resolve this patient's lab bill. We have turned the final outcome of the remaining portion of the bill to *** to determine how they are going to resolve the disputed orders.

Please let me know if you will need anything further from our office.

08/05/2015Delivery Issues | Read Complaint Details

I have a bone density disease (osteoporosis). Office has refused to send my correct medical records to my new doctor. My medication depends on it.
During the first week of July 2015, my new doctor's office faxed a form (to the Family Medical Care of Riverview) that gave my permission to release my medical records to my new doctor. Also, my pharmacist (the clinic that is responsible for approving the ****** injection) called the former doctor (Family Medical Care of Riverview) to get needed information for the speedy arrival of the medication to my new doctor's office. The three phone calls from my pharmacist (phone calls made on 7/29, 7/30, and 7/31/2015) were all completely ignored by the Riverview Office. And, the fax that requested my medical records were only partially satisfied with the sending of partial medical records from the Riverview Office. They did not send all of the medical records, and they did not send the most important information about my T-score which would have enabled my new doctor to treat me with the Prolia shot.

Without this necessary medical information, I can't have my Prolia shot, and I must endure the suffering of not having treatment for my low bone density disease, which may worsen without treatment. Also, the increased risk for having a fracture will be a problem. And, it would be sad if I had to pay for a Dexa scan that has already been done and paid for by my insurance because the Riverview office will not cooperate with my new doctor.

Desired Settlement
Please send all of my medical records (all T-score information) to my new Doctor:
Dr. ************ ***** Monday - Friday 9-5 p.m.
**** ** ******** ***** Port St. Lucie, FL XXXXX

Additional Information

BBB file opened: 11/25/2009Business started: 07/01/1977
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Department of Health
4052 Bald Cypress Way
Tallahassee, FL 32399-7017
(850) 488-0595

Hillsborough County Business Tax Receipt
601 E Kennedy Blvd 14th Fl
Tampa, FL 33602-4156
(813) 635-5200

BBB records show a license number of OS3607 for this company, issued by Florida Department of Health.

Type: Health Care

BBB records show a license number of ME67459 for this company, issued by Florida Department of Health. Frank A.Sirchia.

Type: Health Care

BBB records show a license number of OS6656 for this company, issued by Florida Department of Health. Jacqui M. Dawson.

Type: Health Care

BBB records show a license number of 60596 for this company, issued by Florida Department of Health. Health Care Clinic Establishment.

Type: Health Care

BBB records show a license number of 183783 for this company, issued by Hillsborough County Business Tax Receipt. Their web address is

Type: County Business Tax Receipt

Type of Entity


Incorporated: October 2000, FL

Contact Information
Principal: Ms. Eddie Louderback (Administrator)Ms. Jacqui M. Dawson (Director)Mr. Samuel C. Martino (Founder/Director)Mr. Frank A. Sirchia (Director)
Business Category

General Health Medical Companies

Products & Services

This company is a family practice that provides comprehensive health care for individuals and families, as well as ultrasound imaging, wellness and weightloss programs, and therapy treatments.


2 Locations

  • 6037 Winthrop Commerce Avenue 

    Riverview, FL 33578-4207

  • 7229 US Highway 301 S 

    Riverview, FL 33578-4346(813) 677-8418

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Family Medical Care of Riverview, P.A. is in this range.


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BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for General Health Medical Companies


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According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.


BBB Customer Review Rating plus BBB Rating Overview

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Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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