Business ProfileforServpro of West Pasco

On November 27, 2023, Servpro started a mold remediation repair job at my home. Prior to the mold remediation beginning, I explained to my project Manager ****, that my daughters room which was connected to the affected water damaged wall, that the subfloor in my daughters room may have sustained some damage and may have to be replaced. They completed the reconstruction estimate and did not add my daughters room and stated they would do a supplement to have the room added if needed. During the mold remediation, my daughters flooring in her room was cut in a straight line instead of removing it by each pieces as the remediation estimate stated, thus making the flooring in her room irreparable as well as some door frames, additional drywall and baseboards cut in half. **** also informed me that the plumber that removed the hot water heater stated the heater was damaged and would need to be replaced which she was obtaining a letter for to submit to the insurance company. **** also informed me that the repair supplement was completed and being reviewed prior to submitting to the insurance company. During the subfloor replacement, Servpro hired a subcontractor to complete the work which was absolutely terrible and doing unacceptable work. I decided to part ways with Servpro due to several communication and work related issues throughout the entire process. I contacted the insurance company to inquire about the repair supplement that was supposed to be submitted due to the additional things that were damaged during the mold remediation; however, I was informed **** never submitted anything. I attempted to contact **** about these issues; however, she has refused to assist or answer. I have more issues to speak about; however, this is a limited description box. Please contact me for more details.