I am a ******** ******** person and relied on the AMSCOT money order system to create a paper trail in managing my disability funds. So far no good
On June 1, 2016, I obtained approximately five (5) money orders from the AMSCOT store located on ********, *******, Florida. These were in denomi-nations of $50, $50, $100, and $30 dollar money orders. The $30 money order was used to pay a bill, and therefore the detached stub was retained for my records. The remaining money orders-including their attached stubs-were lost or stolen. The number on the retained $30 money order stub that was detached is referenced to in an investigatory letter sent to AMSCOT Corp., *****, FL., by the Resource Center of ******* Florida, (which assists disabled persons with such matters) dated July 20, 2016. I am ******** ********, and often victimized by persons who assist me in managing my disability funds. Assisted by the Resource Center investigator, I informed an employee at the ******** AMSCOT on the premises of this complaint. The employee informed me that the $30 money order had been negotiated. However, she was not authorized to provide me with any information pertaining to the other money orders that I had obtained in sequence along with the $30 money order, whose stub I had retained for my records. She informed me that because I did not possess the stub(s) for the other lost, stolen, or destroyed money orders, that my only recourse was to contact AMSCOT Corp. concerning the matter. In other words, the paper trail that I presumed would exist by placing my government disability funds in AMSCOT money orders does not truly exist at all. Consequently, I am now over two hundred dollars behind on my bills, including rent, utilities, and living expenses. I have suffered, and continue to suffer tremendously as a result of this financial disaster, and the inability to locate or track the perpetrator of the missing or stolen money orders. I do have a bank account, but due to previous instances of lost or stolen debit cards and abuse by several former money managers, I unwisely sought a higher level of protection by placing a considerable amount of my checking account into AMSCOT money orders that was to be used for paying essential bills! As stated above, an investigatory letter has been sent to AMSCOT Corp. by the Resource Center on my behalf, in lieu of a formal complaint or civil law suit. However, I am appreciative of having this preliminary online complaint with BBB, acting on my behalf as perhaps a third party arbitrator in order to rectify this terrible situation. Two hundred dollars may not be very much to the average American Citizen, but to a ********** disabled person such as I, who is used to working and would like to work and is yet unable to work....two hundred dollars could be the difference between a much better quality of life...and death.
I have never before been in this dismal position. It would be a blessing for sure if the lost or stolen money orders were replaced, or at least I were refunded the $200 of which the lost, stolen, or destroyed Amscot money orders cost me. I simply have no clue as to how to proceed in this matter, and therefore I am left to the counsel of investigators and attorneys who will probably ultimately charge me much more for their services than the $200 or so in money orders that were lost, stolen, or destroyed. Of course I would appreciate a refund, and would settle for $200, even though I believe that I had originally obtained approximately $300 in money orders on the aforementioned date in question, June 1, 2016. I know that I had withdrawn over $300 from my bank that day in order to pay bills, and that I had obtained at least $200 (in addition to the $30 money order referenced to in the letter sent to AMSCOT Corp., dated July 20, 2016) worth of money orders from the AMSCOT on *******, *******, FL, on or around June 1, 2016. In the event that the $200 is refunded to me, BBB can be assured that I will cease and desist from pursuing any further complaints pertaining to this incident. And, will certainly recommend to friends, family, and prospective media representatives the valuable and good Samaritan deed provided by both BBB and AMSCOT Corp.
August 1, 2016
VIA WEB FORM
Better Business Bureau of West Florida, Inc.
Post Office Box ****
**********, Florida ***********
Re: Case # ********; ******* ****
To Whom It May Concern:
I am in receipt of the consumer complaint of Mr. ******* ****. We thank you for bringing this matter to our attention.
Upon receipt of his complaint, Amscot's representative called and spoke to Mr. **** at length. There are 5 money orders in question: 2 x $50.00, 2 x $20.00, and 1 x $30.00. Mr. **** mentioned a $100.00 money order in his complaint; however, Amscot was unable to find a $100.00 money order and, in discussing it with Mr. ****, he believes he may have been thinking about the two $20.00 money orders.
Amscot sent copies of the money orders as they cleared and discussed them with Mr. ****. Mr. **** believes he knows who negotiated the $30.00 money order but does not know who negotiated the two $50.00 money orders. The two $20.00 money orders were made payable to a company (or companies) and appear to have been properly negotiated by the intended payee(s). We encouraged Mr. **** to contact law enforcement and report the money orders he believes may have been stolen.
Amscot did nothing wrong in this instance and did everything it reasonably could to help Mr. **** identify the stolen money orders and report them to law enforcement. Nonetheless, we value Mr. **** as a customer and would like to do what we can to assist him. As such, Amscot has decided to provide Mr. **** with $170.00, as a one-time courtesy, to replace the lost or stolen money orders and help him meet his financial obligations.
Again, we thank you for bringing this matter to our attention. I hope this satisfies your inquiry and resolves Mr. ****'s complaint.
If you have any further questions or concerns regarding this matter, then please do not hesitate to call me at **************.
/s/Wm. Gene ****
cc: Charity ***** Director of Human Resources and Customer Care
Benjamin ********* Vice President of Operations