BBB Business Review

BBB Accredited Business since 04/13/1993

In the News, Inc.

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Phone: (813) 882-8886Fax: (813) 882-8874View Additional Phone Numbers8517 Sunstate St, TampaFL 33634-1311View Additional Web AddressesFacebookTwitterLinkedInGoogle+Pinterest

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BBB Accreditation

A BBB Accredited Business since 04/13/1993

BBB has determined that In the News, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised In the News, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 27 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

27 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues16
Billing / Collection Issues7
Problems with Product / Service4
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 27

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on In the News, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (27)
05/12/2016Advertising / Sales Issues | Read Complaint Details
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Complaint
Requesting refund from company re: unsolicited plaque. We paid bill bec/ they sent us to collections. We never ordered plaque.
The company in question, In the News, sends you unsolicited plaques with press clippings laminated to a board. They said my partner requested it, he says he did not. They sent us the plaque and then charged us. We told them we didn't want it. They sent us to collections. We ended up paying, plus late charges, so that it wouldn't go on our credit report. My firm contacted them many times for a refund, but they refused. I spoke to an Amy ******* who called she had a recording of my partner Nick requesting specific colors for the plaque. Nick says this is a fabrication, it is a made up statement. I asked Amy to provide me with a recording of Nick requesting the specific colors, as she said. I will agree to payment if this is correct. I suspect it is not. Amy refused to provide me with proof of my partner ordering the plaque. If she cannot provide the proof, then I believe we should be refunded for the $188. that was paid them. Thank you for intervening, Better Business Bureau!

Desired Settlement
Refund from the company and having the collections report stricken from my company's credit report.

Business Response
Contact Name and Title: Tammy ****
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@inthenewsonline.com
On September 19, 2014, ****** ******* from In The News, called Cavalli to offer to send them their featured article from the Sun Sentinel, mounted into a wall hanging, on a 10 day inspection. Mr. ******* was referred to contact Cavalli's PR representative, **** ************ Mr. ******* immediately called **** *********** at **** Ink, and offered to send the Sun Sentinel article mounted and preserved, on a 10 day inspection. Mr. *********** agreed to review the plaque for his client ******* and requested our ebony stain. Following the conversation, Mr. *********** was emailed our "Letter of Guarantee" which contains the information given to him during the phone conversation, our 10 day inspection policy, the price of the plaque and the instruction for returning the plaque if he decided against purchasing it. Because we called Mr. *********** and we only record incoming calls from Florida residence, we are unable to provide a recording of this conversation.
January 26, 2015, four months after the initial conversation with Mr. *********** and 5 mailed and emailed invoices, a gentleman from **** ****** accounting department called In The News' customer service department and paid the invoice. He stated that he was authorized to pay the invoice in full and informed our customer service representative that **** *********** is the husband to the owner of the company and at no time during this 7 minute phone call, was there a dispute about paying for the plaque, not ordering the plaque or about sending the account to collections. This was an incoming recorded call and is available upon request.
May 4, 2015, three months after the invoice was paid and 8 months after the plaque shipped to Mr. ************ In The News received a phone call from ********* asking for a refund and stated Mr. *********** told her that the plaque was sent on inspection and he could return it. ********* was informed and per her request, she was emailed the 10 day inspection period policy, the payment information from three months ago and that we were unable to honor a refund at this time.
April 25, 2016 one year and 7 months later, In The News is now being threatened by **** ******* and **** ************ Mr. *********** emailed the following to one of our customer service representatives: "Please send a bill from **** **** File w collections after 30 days Then please place on their credit report and a snake lien against them after that. Get legal involved and create social media campaign too ".

In The News shipped the plaque in question to Mr. *********** upon his approval and we stand behind our product and guarantee. The constant harassment and threats are not worth the $188.73 that **** *** is insisting to be refunded.
If **** ************ **** ******* and all affiliates of **** *** cease harassing, threatening and has not & does not slander In The News, Inc. and its employees, on any type of social media, we will make an exception and accept the plaque back, provided the shipping is paid for by **** *** and at that time, In The News will refund $188.73 once plaque is received. Furthermore, In The News is not and never has been on **** ****** credit report so no action will be taken regarding this matter.

04/06/2016Advertising / Sales Issues | Read Complaint Details
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Complaint
Unsolicited wall plaque being sent to us without our ordering it.
3/28/16. My partner tells me we are being sent a wall plaque that features our recent review of our restaurant here locally in Roseville, Ca. This company is predatory in that they forcefully send out the plaque without our ordering it or or with our permission. They do this to make us pay for it and from what I have read online a BBB they make a return very difficult. This consumes all kinds of time on our part and we never ordered the plaque in the first place. It's clearly a scam.

Desired Settlement
Help us return this unwanted plaque! Help us communicate with this predatory company and not get stonewalled into keeping and purchasing this plaque. we don't want it and never ordered it. Also, they are to pay for shipping it back. From what other complaints I have read on the BBB website this company has a history of trying to deceive and manipulate the parties that receive their unsolicited plaques and goad them into buying them.

Business Response
Contact Name and Title: ***** ****
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@inthenewsonline.com
I was able to locate an account for Joy C.P.. We spoke to Ms. P.on March 28, 2016 and she agreed to review the Sacramento Bee article, mounted into a wall hanging, on an inspection basis.
It appears that you have our company confused with another company. We have not shipped Ms. P.plaque or any other product and our return policy is to call our customer service department within your inspection period and we will issue a prepaid return shipping label.
This complaint was misdirected; therefore I see no need to take any further action but if you would like to contact me, I will be more than happy to help you figure this out.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not confused about which company. Please do NOT send us any plaques. We don't want them. Thank you.

Final Business Response
After the complaint was filed, I called and spoke with Joy ********* ******* Ms. ****** stated that Mr. ***** filed a complaint after reading complaints on BBB's web site and they were not from his personal experience with In The News.
As discussed with Ms. ******* her account was canceled and she will not be receiving a product from In The News.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

01/26/2016Billing / Collection Issues | Read Complaint Details
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Complaint
This company sends unsolicited plaques and then invoices with late fees.
This company sends unsolicited plaques and then invoices with late fees. After calling to inquire about the invoice and fees they still never sent the return label. Calling again after receiving another invoice they offered a much lower price then sent the invoice which stats if paid with in 15 days discount. However, there is no discount and the response received when inquiring about the discount multiple times is "This is the way our system works." Essentially you're sent something you never ordered then badgered about it and once they lower the price and offer the discount they do not actually include the discount.
Horrible unsolicited plaque with horrible service.

Desired Settlement
Would like the discount applied or send the plaque back.

Business Response
. ****** has stated that she did not order her plaque. On September 28, 2015 at 10:15 am, Ms. ****** spoke with Mr. ****** from In The News and was pleased to accept Mr. ********* offer to send her article mounted into a wall hanging, on a 10 day inspection.
Ms. ****** called In The News on December 10, 2015, two months after she received her plaque that was sent on a 10 day inspection. At that time Ms. ****** requested the return shipping label and stated that she spoke with Mr. ****** at In The News about sending the plaque but decided not to keep it. Ms. ****** was offered a return shipping label or an unconventional courtesy discount. Ms. ****** agreed to the discounted price and stated that she would make her payment online. Our customer service representative verified Ms. ******'s email address and proceeded to email a one time adjusted invoice to Ms. ******.
When an unconventional discount is given, the balance is due within 15 days. On December 18, 2015, Ms. ******'s payment had not been received so our customer service representative called Ms. ****** to inquire about her past due payment. Ms. ****** stated that she did not receive the new invoice so our customer service representative verified Ms. ******'s email address again and was given the correct address this time and proceeded to email Ms. ****** the adjusted invoice.
Between December 18th and December 30, 2015, Ms. ****** emailed our customer service representative several times that she was making her payment but the amount showing online was not the discounted price. Our customer service representative explained to Ms. ****** several times that the original price will show online and she is to enter her discount price as her payment amount. Ms. ****** was given an unconventional discount and could not understand that because of this, her records will default to the original price until payment is made.
In conclusion, Ms. ****** agreed to view her plaque on inspection. Ms. ****** was offered a return shipping label on a past due account and Ms. ******'s payment was received on December 30, 2015 and she was emailed a paid in full invoice.

11/25/2015Billing / Collection Issues | Read Complaint Details
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Complaint
This company sends unsolicited items (plaque of news article) then attempts to bill for it.
I received a plaque I did not order. A few days later I got an "overdue" bill indicating I would be sent to collection agency for this plaque that I did not order. My wife called to ask for a return label so I could send back the plaque I didn't order. They wouldn't talk to her and said I had to call. I will try tomorrow but I want to go on record here about this company's incredibly shady dealings. A simple Google search reveals that this has happened to thousands of others. This kind of company should not be allowed to be in business.

Desired Settlement
Send me a return shipping label and a written confirmation that this whole disgusting one-sided transaction hasn't been sent to credit reporting agencies. Truly a disgrace.

Business Response
Mr. ******* contacted Mr. ****** on September 9, 2015. Mr. ******* offered to send Mr. ******'s article from the Kansas City Star, mounted into a wall hanging on a 10 day inspection and if within that inspection period Mr. ****** was not satisfied with his plaque, for any reason, we would send a call tag to have his plaque returned to us, at no cost to him. Mr. ****** agreed to review his article mounted and proceeded to provide Mr. Vickers with his shipping and email address.
On September 9, 2015 Mr. ****** was emailed our Letter of Guarantee, which contains the information about the mounting, our guarantee and our company information. Mr. ****** was mailed and emailed 5 invoices between September 21, 2015 and November 2, 2015.
November 5, 2015, Ms. ****** contacted our customer service department stating Mr. ****** did not order the plaque. Our customer service representative requested to speak to Mr. ****** because he was our point of contact. November 6, 2015 Ms. ****** called our customer service again and we were able to speak with Mr. ****** briefly before Ms. ****** took over the call. Mr. ****** stated that he remembers speaking to our sales representative but does not recall ordering anything. Our customer service representative proceeded to explain our inspection period to Mr. and Ms. ******, she advised that we would be happy to let Mr. ****** listen to the September 9, 2015 recorded call. She also advised Mr. ****** that his inspection period has passed and we were unable to provide a call tag but if he pays to return the mounting to In The News, we would cancel his account once received.
Our product is sent upon approval, on a 10 day inspection. Mr. ****** received his plaque over 45 days ago and we have offered to cancel his account provided he pays the return shipping. We have also offered to play the recorded call for Mr. ******. If Mr. ****** would like to contact me, I would be happy to speak to him regarding his account but we are unable to speak to or play the recorded call for Ms. ******.


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the narrative presented herein. I know for a fact my husband never received any e-mailed invoices, so perhaps they went to spam. In any case, I have shipped the unopened and unasked for plaque back to In The News at my own expense, the FedEx tracking number is XXXXXXXXXXXX so as per your statement above:

"She also advised Mr. ****** that his inspection period has passed and we were unable to provide a call tag but if he pays to return the mounting to In The News, we would cancel his account once received. Our product is sent upon approval, on a 10 day inspection. Mr. ****** received his plaque over 45 days ago and we have offered to cancel his account provided he pays the return shipping."

I expect his "account" to be cancelled immediately. Cover letter to follow with copy of invoice, FedEx tracking slip, cc to all three credit bureaus and my attorney. I assume this will suffice and look forward to your written confirmation of such.

Final Business Response
Mr. ****** has returned his plaque to In The News. Mr. ******'s account has been canceled and was not sent to a collection agency.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

10/12/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
Unsolicited, In The News sent a plaque highlighting a review for our rest. I own the restaurant. I did not order the item and do not have procession.
Unsolicited, In the News sent a plaque to my establishment about a review we received in the ****** ********. The article highlighted a chef who is no longer an employee. I did not order the item and the Chef did not have authority to discuss a plaque or place an order in the name of the restaurant. After the chef was terminated, I was told that he and taken the plaque. I do not have procession of the item.
The invoice ******* has the name of my business and also the name Chef ******* *********.
I am not in communication with the ex chef and I told this to In the News. I did however provide his address so that he can be billed. I have been in contact with In the New on four occasions, each time asking them to remove my company from the invoice, since I had no part in ordering the item. The latest invoice threatens to turn the bill over to collections and charges late fees.
The amount due is between Mr ********* and In The News. *************** should not be involved.

Desired Settlement
In the News needs to contact *** bill ******* ********** I have provided his address for the billing. My restaurant is not responsible for this charge *** wish no contact from In the News.
Manager Tammy S*** has the details *** refuses to take the appropriate action.

Business Response
In The News contacted Mr. ********* at **** ********** on July 23, 2015. At that time, Mr. ********* agreed to review his article that was featured in ****** magazine, mounted into a wall hanging, on a 10 day inspection. The wall plaque was shipped on July 29, 2015 to the address that Mr. ********* provided.
Following the shipment of the wall plaque, Mr. ********* was mailed and emailed three invoices. On August 16, 2015, Mr. L***** contacted myself and insisted that I update Mr. *********'s mailing address to the address he was providing. I explained to Mr. L***** that for legal reasons I was unable to change the information in our system without first speaking with Mr. *********. Because Mr. L***** could not provide a phone number for Mr. *********, I explained to Mr. L***** that I was sending Mr. ********* a message as we were speaking. I advised Mr. L***** that I would follow up with him, as soon as I heard back from Mr. *********.
On August 17, 2015 Mr. L***** called our company and spoke to a colleague of mine and again Mr. L***** insisted that she change Mr. *********'s address. My colleague again explained to Mr. L***** that we legally could not change Mr. *********'s address information without speaking with him first but she would be happy to send Mr. ********* another message and provide an update when she is contacted back.
August 17, 2015, Mr. ********* replied to my colleague's email and stated that he was interested in purchasing the plaque and was no longer with **** **********. We replied to Mr. ********* requesting that he provides a current billing address and we have also located Mr. *********'s new place of employment.
In conclusion, I understand Mr. L*****'s concerns for his company's reputation. We explained to Mr. L***** that we are taking action to address his concerns and we are holding the account from collections until the situation is resolved. I do not see where a BBB complaint is warranted and I hope that Mr. L***** can understands that legally we are unable to change the address information without speaking with Mr. ********* first.

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02/24/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
*** ***** OF IN THE NEWS SENT ME A PLAQUE OF SOME RECENT PRESS FROM A MAGAZINE. I DID NOT ORDER IT!!!!!!!!!!!!!!!!!!!!!!

THEN I RECEIVED A NEFARIOUS NOTE FROM A COLLECTION AGENCY
AND TO INSULT ME FURTHER THEY MISSPELLED MY NAME

Desired Settlement
LEAVE ME ALONE AND PROVIDE SHIPPING COST TO RETURN

Business Response
In The News, Inc. take great pride in our salesmanship & workmanship. We have been in business twenty six years. We have a strict protocol in place for all aspects of our business. Each sales representative must participate & pass a training program. We have ongoing training as well as record all calls for quality assurance.
The sales representative involved in this sale has been with us for 3 years. We have not had any disciplinary filed against him. After going back and reviewing all of the phone calls involved with this situation we did find that our sales representative did in fact error in this matter. He should have waited until he had "express informed consent" from Ms. *********** We follow a strict protocol that goes hand in hand with the Florida Statues in this regard.
We have disciplined this sales rep & documented the problem for his personnel file. He also will reimburse In The News, Inc. for the cost of the plaque. We deeply apologize for the unprofessional service. We would like to gift the plaque to you. We will also remove your name from our call list.

12/01/2014Problems with Product / Service | Read Complaint Details
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Complaint
In the News sent us an unauthorized personalized plaque and then have sent invoices. They refuse to send us a shipping label to return it.
We received a personalized plaque from the company, In the News, that we did not request. We have continued to receive invoices for the plaque and they have refused to send us the requested shipping label. We will happily return the unwanted item if a shipping label is sent to us. We have requested a label from ********** ******* **** ***** and ***** ****** and no one will comply with the request and continue to send threatening letters and invoices.

Desired Settlement
prepaid Shipping label for return of the item

Business Response
The information that Mr. ****** has given is false. Mr. ****** agreed to review his article mounted into a wall hanging on a 10 day inspection. Mr. ****** was also informed of our 10 day inspection period, in writing, in two different emails. Mr. ****** received his plaque on September 2, 2014 and contacted our company to return the plaque on October 20, 2014, well over the 10 day inspection period.
We have advised Mr. ****** that we have his email reply that agrees to review the plaque on inspection. Because Mr. ****** has passed *** 10 day inspection period, we have asked that he pay for the return shipping and we will cancel his account once we receive the plaque. Mr. ****** has refused. In The News is still willing to cancel Mr. ******'s account once we receive the plaque back.
I feel that Mr. ******'s accusations are unwarranted and I have enclosed a copy of his email reply agreeing to review the plaque on inspection.
From: *************** mailto:******************@hotmail.com
Sent: Monday, August 18, XXXX X:XX PM
To: ******* ******
Subject: Re: ********************** Article
Sure, send it my way to preview.

Thank You,
**** ******
Owner / Personal Trainer
*******************
**** ***** **
Lou, KY XXXXX
XXX XXX-XXXX

On Aug 18, 2014, at 2:54 PM, ********* ******** <*******@inthenewsonline.com> wrote:
****,
Congratulations on being featured in "*********" of the August 2014 edition of **********************! I hope you were pleased with the article. I thought it looked great.
At In The News we specialize in preserving these type of articles and I would like an opportunity to preserve this article for you. If you have any interest I would love to send this finished piece to you for your consideration. As a first time client I will send this out to you on a 10-day inspection basis. That way you can visually inspect it to be sure you are pleased with the workmanship and quality before making a decisioin.
Please view our website at www.inthenewsonline.com for examples of our work including different colors designs and layouts. Thank you for your consideration; I look forward to speaking with you soon.
Regards,
******* ******* Account Executive
In The News, Inc.
**** ******** ***
Tampa, Fl XXXXX
XXX-XXX-XXXX *****
www.inthenewsonline.com


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
All we are asking for is a preprinted shipping return label and we do not feel that is too much to ask of this company. Thank You

Final Business Response
This response was provided verbally to BBB:

We haven't heard from the customer since August in any way shape or form until he was contacted by a collection agency. He can return the plaque to us but we cannot send a prepaid shipping label. It will have to be returned at his expense and then we will cancel the account.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
All we are asking for is a prepaid shipping label to return their product. We can happily close this case when we receive it. Thanks

10/27/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Salesperson mispresented himself, did not fully explain who he was or who he was with, sent product without authorization.
We were contacted on numerous occasions by a sales person regarding an award that one of the attorneys received. Wanted to send a framed picture of article. I told him we were not interested, continued to badger me and insist that it would be sent at no cost for review. I still told him we were not interested. We received the large item, did not open it, contacted the company and asked them to pick it up. I was told by the customer service rep that they would have to review the telephone conversations before they could authorize a pick up. I said that this was ridiculous and we did not order and it needed to be picked up. He became very belligerent. I asked to speak with his supervisor and they were not available. I am waiting for a call back from the supervisor.

Desired Settlement
Just want them to send someone to pick up the item.

Business Response
In reviewing our recorded phone calls, we at In The News, Inc. were unable to find Ms. ********** complaints complete true.
On September 5, 2014 Mr. ******* from In The News, Inc. called and spoke to Ms. ******** Mr. ******* explained to Ms. ******* that he was calling to offer our plaque to Mr. ********** Ms. ******* advised that Mr. ******* needed to speak to Mr. ********* directly.

On September 8, 2014 Mr. ******* from In The News, Inc. called and spoke with Ms., ******* regarding viewing the article from the *************************** that featured Mr. ***** *********, mounted into a wall plaque on an inspection basis. Mr. ******* explained to Ms. ******** our inspection details consisting of, reviewing the plaque and deciding if she was interested in purchasing. Mr. ******* advised Ms. ******* that if she decided against purchasing the plaque, she could call our customer service department and we will issue a call tag for the plaque to be returned to In The News at no cost to Ms. *******. Mr. ******* represented him self as calling from In The New, Inc. and located in Tampa Florida.
September 25, 2014 after receiving the plaque on inspection, Ms. ******* called In The News's customer service department. Ms. ******* stated that she received a plaque that he did not order. Our customer service representative Mr. ******* advised Ms. ******* that because she stated that she did not order the plaque, he will need to have the original phone call reviewed and that he would call her back. At that time Ms. ******* became upset and just wanted the plaque picked up and that In The News can not make her pay for the plaque. At no time was Mr. ******* out of line. Mr. ******* continued to explain to Ms. ******* that he was not going to have her pay for the plaque but because Mr. ******* stated the plaque was not ordered, he has to have the call reviewed. Ms. ******* asked that a supervisor call her back.
September 29, 2014, Mrs. **** called and spoke to Ms. *******. Ms. ******* advised Mrs. **** that she called UPS and returned the plaque back to In The News stating "return to sender". Ms. **** in turn, canceled the account and mailed Ms. ******* a canceled invoice.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree that their representatives were honest and respectful in their handling of this issue. The initial person who contacted us spoke quickly and did not explain clearly. When he first called, I thought he was from the local newspaper who ran the article. Otherwise, the phone call would have been terminated and I would have requested that they not call back. When I called back to resolve the situation, the person I spoke with was focused on whether or not we had ordered the item. I explained that whether or not it was ordered, we had not opened it and did not want it. I made a request that they authorize UPS to pick up the item. I understand that I did become very irritated when I felt like they had misrepresented themselves. Instead of them remedying the situation quickly and effectively, I had to take the time to contact UPS myself and ask that they come pick the item up. The item had not been opened. I do not need further remedy, I have remedied the situation myself. However, I would caution other consumers in the future to be aware of this business practice. Thank you for your assistance.

08/22/2014Billing / Collection Issues | Read Complaint Details
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Complaint
They contacted me after seeing a review ab my business & offered to send me a sample plague but now invoice me a charge. I didn't authorize a purchase
They contacted me after seeing a review about my business & offered to send me a sample plague but now invoice me a charge. I didn't authorize a purchase with their company at all. I don't commit to paying anything that I have not even seen or have a decision in. They found the review and created the plague, then sent it to me and charged me for it??? They didn't even know my name to spell it correctly. This is absolutely unacceptable. I gave the consent to them as they offered to send a sample. But I didn't give them the consent to send me whatever they choose for me and charge me whatever they want to charge. I have been contacting them several times regarding the issues but they did not answer me

Desired Settlement
They sent me an invoice and requested that I have to pay them for the plague that I didn't order. Otherwise they will send me to a collection agency. I requested that they take back the plague as this is not what I ordered for, however I didn't receive any response from them.

I would like them to take back the plague and drop the invoice they are charging upon me. Again this is not what I ordered.

Business Response
Contact Name and Title: **** ********
Contact Phone: XXXXXXXXXX
Contact Email: *********@inthenewsonline.com
Per Mrs ***'s own admission. She agreed to review the plaque with our sales rep. The problem arises on 06/06/14 when Mrs *** emailed in to request a return shipping label. her email was forwarded to a customer service rep whose last day was 06/06/14. That rep never followed up with this account and Mrs *** was put into a billing cycle. Mrs *** called in very irate cursing and stated that she would send the plaque back at her cost (something we wouldn't have asked her to do), and she still insisted that she would "call every government agency" to report us. Had Mrs *** listened to what our CS rep was telling her she would have understood that we were cancelling the account and gifting her the plaque for the missed callback.
In short Mrs ***'s account was cancelled on 07/24/14 and we emailed a letter to her stating that we were gifting the plaque to her for free. At no time was she sent to a collection agency. There isn't anything more that we can do for her. I have written and sent an apology letter with the explanation of our shortcoming.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't like the way this company handling the situation. The business is very unprofessional. No full are contacted in proper manner. When they contacted me back they say they will gift the plague to me as if I am a **** who is ordering the plague and not wanting to pay for it. They not only call but also email me with the same tone that I am more at fault and to resolve the complaint they will not charge me.

I was very angry because when I call in the representative told me that I have to return it at my cost in order to get myself out of the debt collector agency list. Of course I would be angry because I have to pay out-of-pocket for something that I did not order. Called me irate cursing, of course because i cannot understand how this business can survive. This is absolutely a scam. They scam people with offering to send them a plague then charge them. The buyer doesn't even have a chance to customize their product. How can this be a voluntary and valid purchase? Close this business otherwise people would be scammed.

Final Business Response
This compliant was responded to. The further continuation of this is quite puzzling. As stated previously, the sale was legitimate. There was no question about that and we have all the voice recordings to prove so. This invoice went to the attention of a customer service rep who was exiting the company and did not follow through on his duty to cancel out Mrs ***'s invoice. When Mrs *** contacted us on 07/24 we cancelled the invoice out and gifted her the plaque as a gesture of good will. This account was settled back on 07/25. I do not understand Mrs ***'s continuing issue.
The defaming and libel that continues is false and contrived. We have all the calls between Mrs *** and or company and WE HAVE NEVER RAISED A VOICE OR CURSED!!!. Mrs *** was NEVER TURNED OVER TO A COLLECTION AGENCY. this is another false accusation. After reviewing the initial call Mrs *** did chose a color option (option to customize?)Mrs *** was very angry and has made threats to call "every government agency she can think of" (her quote on 2 occasions). No-one in our organization has ever treated Mrs *** with anything but respect and professionalism. Her first call in on 07/24 was handled incorrectly as no history was shown in our system that she had previously contacted us. We apologized , we cancelled the account and gifted her the plaque. This wasn't done because we felt like she was being a ****. It was our fault for not following through.
My position on this complaint is that Mrs *** feels like our business which has been operating the same way for 27 years is a scam. The truth is that we contacted her, got her input and consent to send out our plaque for her to inspect, she didn't like it. Emailed in for us to pick up the plaque and we didn't follow up. She received a statement that her account might be turned over to a collection agency after 60 days. She called us, we looked into the account and cancelled it immediately and gifted her the plaque as a token of our sincere apology.
In her own words, she has stated that she wants our business closed, that we are a scam and not a professional business. I do not know if she will continue to move forward with this complaint however as a business we have done everything we could and can really offer her nothing further. All we can do is state facts backed up by factual evidence regarding this account.
I want to take this opportunity once again to PERSONALLY APOLOGIZE TO MRS *** FOR DROPPING THE BALL ON YOUR ACCOUNT BACK IN JUNE. It is ultimately my responsibility and I have done everything I can in my power to rectify this.

07/28/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Did Not Order Plaque and it was sent anyways
My business was in the Charleston Post and Courier on Thursday, June 12th. The article had a picture of patrons at my bar, but the article was not specific to my business, only the World Cup in general. Today, June 24th, a 4 foot package showed up with "In the News" on it. I knew instantly who it was and why it was here as we have had issues with them sending unsolicited packages in the past. I have called them twice already this morning, and spoke to *** and *****, neither of which could provide any reason why it was sent to us. The package is addressed to someone who doesn't even work here. Please stop this company from illegally sending packages to businesses without their permission. I have to now wait on them to figure out why it was sent, and what they plan to do about it, all while having this huge package in my office. I have advised them that they have until June 25th to let me know or it is going in the dumpster. I haven't even opened the package and do not care to no what it is in it, only that these deceptive practices will yield a fraudulent bill.

Desired Settlement
I want this business to require written approval that a plaque is wanted. It is not okay for them to call a business and have any employee answer the phone to speak to them. This should already be required! WRITTEN CONFIRMATION OF A SALE!!!!!!

Business Response
Mrs ****** called on behalf the person who we contacted at her business. The person identified themselves as *********. which is curious because the business used to be called *******. the person did agree to have us send out the plaque for inspection. ***** called in and asked us for a return shipping label and claimed that she had received packages from us in the past 5 of them exactly.. I cross referenced the new restaurant, old restaurant, both owners etc. and find that NO OTHER PLAQUES HAVE EVER BEEN SENT TO THIS CUSTOMER FROM OUR COMPANY.. Her accusations may stem from another company (we have lots of competitive companies out there). I am asking that this claim be dropped based upon false accusations and mistaken identity.
As for the order at hand. Mrs ****** was given a return shipping label without question as requested. She acknowledges receiving the letter of guarantee on the day the plaque was ordered however she admits to not taking any action at that time. Mrs ****** also stated to our customer service rep that we always gift the plaque in these situations which is odd since we have no record of any other orders. Since we were not gifting this plaque this might be the reason for her filing this complaint. We typically would gift, however with someone having prior knowledge feel like this may even have been set up or coerced by a competitor. Mrs ****** was sent her return shipping label, we put her restaurant on our do not call list as she requested and we have cancelled out her order, She was aware of this yesterday and all taken care of.
again we have never sent her, her husband, her old restaurant or new restaurant a plaque before this current order. She may have us confused with That's Great News. We have phone recordings of the calls between Mrs. ****** and us as well as the initial phone call to *********. Mrs. ****** denies anyone working there with that name, however states that we did speak to someone on their waiter staff. The account is cancelled and we are asking this complaint to be withdrawn as her accusations are incorrect, and her reason for filing this is to require a change to our business that is not required by law and that we have complete compliance with all laws and regulations regarding our business model.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no one named** ***** and never has been, so it is "curious" to me that they were able to come up with that name, "**". Like I told these people, getting written confirmation from a business owner is a MUST! Do not attempt to contact my business, which employs 30 different employs, and accept any confirmation of anything on our behalf. They probably had no idea what you were talking about.

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Additional Information

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BBB file opened: 07/07/1992Business started: 07/28/1988
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Hillsborough County Business Tax Receipt
601 E Kennedy Blvd 14th Fl
Tampa, FL 33602-4156
(813) 635-5200
http://www.hillstax.org/occweb/default.asp

Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee, FL 32399-6500
(800) 435-7352

BBB records show a license number of 108380 for this company, issued by Hillsborough County Business Tax Receipt. Their web address is http://www.hillstax.org/occweb/default.asp.

Type: County Business Tax Receipt

BBB records show a license number of TC3709 for this company, issued by Department of Agriculture & Consumer Services.

Type: Telemarketing License

Type of Entity

Corporation

Incorporated: July 1988, FL

Contact Information
Principal: Mrs. Tammy Sand (Customer Service Manager)Mr. Barry Murante Jr. (President)
Business Category

Engraving & Laminating, Retail Stores-Other

Products & Services

This company offers lamination and engraving services.

Map & Directions

Map & Directions

Address for In the News, Inc.

8517 Sunstate St

Tampa, FL 33634-1311

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LocationsX

2 Locations

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*In the News, Inc. is in this range.

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Additional Phone Numbers

  • (800) 548-3993
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Industry Tips for Engraving & Laminating

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