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Consumer Complaints

BBB Accredited Business since 10/31/2006

Small Jobs Electric, Inc.

Phone: (813) 968-5856Fax: (813) 968-5857

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues2
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)
06/08/2015Billing / Collection Issues | Read Complaint Details



Desired Settlement

Business Response
This is an elderly gentleman who contacted us to replace a switch and bulbs in his home. The price was presented to him upfront, for his approval before we started any work. After giving the go ahead, we completed the work at that appointment. We heard nothing from him until we saw this complaint come thru the ***. According to what this gentleman said, a neighbor came over and told him that he would have done the work for free for him. I explained to the homeowner that since we are a business, we are going to cost more than his neighbor as we have to pay to advertise for business, answer the phone, have a fully stocked service vehicle with the materials he needed in it, pay the electrician and cover our warranties. I explained to him that our pricing matches the industry standard for our area and that the bulbs we replaced are sourced from a supplier who doesn't sell to the public and that they have a lifetime warranty on them. He wasn't interested in any of that....I explained to him that we have a 100% satisfaction guarantee and that he clearly wasn't satisfied so we will refund him the FULL amount of what he paid us.

02/19/2015Billing / Collection Issues | Read Complaint Details

Deceptive Practices-Electrician knew exactly what the problem was but charged us an outrageous amount for a five minute fix.
Technician looked over the problem. Then gave us a quote of between $279.00 and $480.00. Telling us he would have to trouble shoot the problem, he said didn't know how long it would take, quote-between three minutes and three hours. The issue is he looked at the problem, knew what it was, but after we agreed to the quote, it took him five minutes to fix it. He knew all along what the problem wasbecause below the breaker box was another box and he opened it right up and all it was - was 2 burnt out connections. He cut off the burnt part, reconnected them and asked for payment. Almost three hundred dollars for about fifteen minutes of service.

I would never recommend this company and I would never use them again on any of my numerous rental properties. I'll find an honest electrician, not a deceptive, gouging company like this one.

Desired Settlement
An apology and a substantial refund. This whole trip took at most a half hour. And that was greeting, explaining and fixing the issue. With what I was charged this would be a $600.00 an hour electrician. yes a substantial refund.

Business Response
This customer contact us by email on Monday. This is the response we sent her. We have yet to hear from her.

Dear Mrs. *****;

Thank you for informing us about what happened at the visit to your rental property last week. While I understand that you are very upset, the electrician did exactly what he was supposed to while he was out at the home. Since our company charges by the job and not by the hour, all pricing is provided to the homeowner upfront, for their approval. According to your record of what happened, *** explained to you upfront that it could possibly take three minutes or up to three hours to fix the issue and provided those prices for your approval. Upon your approval, he got started and the problem happened to be in the first place he checked on that circuit. I can assure you that that is not always the case! I can't say whether it was chance or experience that made *** start at that location as he is on vacation this week, however *** has over 40 years of residential experience. As you mentioned, he knows the trade well and knows what he is doing. Regardless, the time it took him to fix the issue fell on the three minute side and not the three hour. You were charged exactly what you were quoted up front.

Thinking about your experience made me think of a doctor's office. Most people pay a hefty fee when they see the doctor. That fee is determined by the insurance company and is often times collected up front, right after you sign in and before you have ever seen the doctor. Have you ever been to a doctor that has a lot of experience, knows what he is doing and is able to quickly determine what your issues are and what kind of test/prescription is needed? Or, have you ever experienced the opposite? A doctor who has little experience, doesn't understand your symptoms at first and so they send you for more testing to determine what plan of action they should have? The fee you paid to see the first doctor is the same as the second, it doesn't change because one is more experienced than the other. It just means that because the first has more experience, you were in and out of the office faster with a more accurate plan of action.

Similarly, the pricing every job that we do Is determined by the owner of the company. We inform you of the fee up front and collect once the work is finished. If a technician is very experienced, his time to evaluate the symptoms at your home, perform any testing needed to have a diagnosis and then a prescription or fix for the issue will be shorter than if one of our technicians who has less experience came out, however the price (just like when you see the doctor) is the same.

Charging by the job and not by the hour protects homeowners from paying more for inexperienced, newly-trained technicians. The customer also isn't penalized by paying for the electrician's time to run and get materials if it's not stocked in the service vehicle. Please be advised that we warranty our work, so if you have any further issues with the circuit, even if it's not related to the box *** worked on, we come out and take care of the issue at no additional cost. As you mentioned, we are a very reputable company and we are also reasonable people as well. We understand that while our pricing, pricing system and methods work for us and are fair to the customer, they may not be for everyone. That's why we have a 100% customer satisfaction guarantee. If you aren't 100% satisfied with the services you received, than we will refund the money you spent with us. Clearly you weren't satisfied with our services, so we would like to offer you a full goodwill refund.

In order to get the refund out to you as quickly as possible, we will need to get the address that you would like to have the check sent out to. We thank you very much for your feedback regarding your experience. I will be forwarding this information to the Company Owner to see how we might avoid a situation like this in the future.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
This is my response to their letter:
You have missed the point of my letter. The technician knew what the problem was before the quote. My husband had pointed out that the box (below the breaker box that the tech opened) was hot to the touch during their discussion yet he did not open that box until after we had agreed to the quote. I do feel deceived and I think it appropriate to return my payment.:

*** *********** ***

***** *** XXXXX

Lastly please don't equate doctors with electricians even for pricing. Doctors spend many long years of education, many long hours in residency and deal with the ever changing intricacies' of the human body. They often deal with life and death. Electricians on the other hand are simply technicians that spend much less time on education and deal with the electrical circuit.

Thank you.

**** *****

Final Business Response
Mrs. ***** was issued her refund check.

Final Consumer Response

12/19/2012Advertising / Sales Issues | Read Complaint Details

Deceptive advertising in difference from diagnostic pricing to just coming out to home. Incomplete alternatives given in bid.
When i called Small jobs electric, i was told the price was 49$ to come out and give an estimate of the problems i was having with my breaker box. scheduled the appointment and ***** arrived at the proper date and time. Once there, I was told by ***** that to diagnose the issues i was having, it would be an additional 79$. The 49$ was just to come out to the house. I agreed to the price. I was told that I had one bus bar that was charred and one double tapped wire on the wrong size breaker and it needed a two pole 40 amp breaker. I was also told both were fire hazards and the only way to solve the problem was to replace the entire breaker box including all the breakers inside for the price of 1671.00$
i scheduled the job for two days later and promptly called for a second opinion. a secondary electrician came out and repaired the issues for a total price much less than 1671.00$ Since small jobs electric NEVER gave me the option to repair the problem in my breaker box, i was only given the choice to pay a much higher replacement fee, and they deceived me when they charged me a 49.00$ dispatch fee and a separate 79.00$ diagnostic fee, i am hoping for a refund, although after the interactions we have already had with this company i sincerely doubt that will happen.

Desired Settlement
Refund of the 79.00$ diagnostic fee that was not disclosed of in the original phone call.

Business' Initial Response
This response was taken verbally by BBB:

The customer called us for a problem she was having. We sent the electrician out and found her panel was burnt out. We have documentation and pictures of the damage. The electrical code (Article XXXXXX.12c) states that if there is any damage to the electrical panel it must be replaced and cannot be repaired. The technician sent the pictures to the customer and showed her the bus bar to the panel is burnt. We explained it cannot be repaired and must be replaced to be in safe working order. We offered her financing and wrote on the invoice that the way the panel was at the time is a fire hazard. She scheduled the appointment for Friday to have it done. We didn't force her to do this, we just recommended it because we go by the code. Then later her father called very upset because we wrote fire hazard on the invoice and he said it's not. We explained again to him that if they bus bar is burned it is not safe. If there is a fire hazard we have to let the customer know otherwise we could be liable. He said in his opinion it was not a fire hazard. He was also upset that we didn't offer a repair option. According to the code this is not an option and we provided that information to her father as well. He didn't want to hear this and was yelling, we have the call recorded if BBB would like to hear it. The fact that this other company was willing to repair the panel outside of the code is up to them. We encouraged the customer to get an electrical inspector from their County to come out and verify that what we were saying was true. The diagnostic fee of $79 was earned and is not refundable.

Consumer's Final Response
This response was taken verbally by BBB:

I am not disputing the inspection that was performed. I am saying the girl I spoke with at the company (******) told me it would cost $49 to come and give estimate for repair not just a fee to get electrician to the door. They claim to have recording of this conversation I would request they provide that to BBB for review.

Business' Final Response
After discussing the case repeatedly, we have decided to issue a refund in the amount of $128 to this customer. We still have the recording showing how this customer was told up front at the time the appointment was scheduled that the $49 was a charge that just got the electrician to the door and that an estimate would be provided up front to evaluate and repair the problem. However our policy is 100% satisfaction guarantee and ****** was obviously dis-satisfied with our services. NOW, this does NOT mean that she wasn't told up front about the way our pricing works OR that her issue does NOT requires a panel change out because of her burnt bus bar. The NEC Code is the NEC Code and it still states in article 110.12 C that the electrical equipment (including the bus bar) needs to be in safe working order or it must be replaced.
But we're not here to split hairs. Obviously she wasn't satisfied so she'll get her money back.
We encourage consumers to listen well while on the phone with service companies and if you have any questions about the way they charge, to ask at that time! I'm sure they would be happy to explain it to you to your satisfaction, as we are. Please note that we are returning a FULL refund including the $49 trip charge as well as the $79 fee to evaluate her issue, although the customer was only requesting a refund in the amount of $79.

02/21/2013Advertising / Sales Issues

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.