This Business is not BBB Accredited
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Direct E-CIG is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Direct E-CIG's rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Direct E-CIG's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Additional Complaint Information
BBB has received a pattern of complaints from consumers alleging they ordered what they thought was a free starter kit, only to find out later that the company billed their credit cards for $100, $200, or more.
Many of the complaints received by BBB from consumers are for additional deliveries of the products. On the business's website, it states that additional monthly deliveries will be made unless the consumer opts out. Additional issues have included the consumer not being able to contact the business by telephone.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Direct E-CIG
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: March 2010, FL
Contact InformationPrincipal: Mr. Wesley Christensen (President)