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Direct E-CIG

Find a Location

(888) 217-9026View Additional Phone Numbers2338 Immokalee Rd # 419, NaplesFL 34110-1445http://www.directecig.comView Additional Web Addresses! There is an alert for this business !

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BBB Accreditation

Direct E-CIG is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Direct E-CIG's rating include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Direct E-CIG's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Additional Complaint Information

BBB has received a pattern of complaints from consumers alleging they ordered what they thought was a free starter kit, only to find out later that the company billed their credit cards for $100, $200, or more.

Many of the complaints received by BBB from consumers are for additional deliveries of the products. On the business's website, it states that additional monthly deliveries will be made unless the consumer opts out. Additional issues have included the consumer not being able to contact the business by telephone.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Direct E-CIG

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 06/11/2010Business started: 03/02/2010
Type of Entity

Corporation

Incorporated: March 2010, FL

Contact Information
Principal: Mr. Wesley Christensen (President)
Business Category

e-cigarettes

Alternate Business Names
DirectE, Inc., Smokeless Direct

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.