Business ProfileforRock Solid Counter Tops & More, Inc.

ISSUE:1.On May 16, 2023, ******************* (hereinafter I) purchased 2 large slabs of colonial white granite for kitchen countertops from ***** at Rock Solid Counter Tops & More **** in *********** for $4,320.2.I paid $2,592 as a down payment (copy of check #**** is attached). 3.I requested (per the attached contract and verbally to *****) to see the granite before any fabrication. I was never called to inspect anything.4.****** Rock Solid office only called to set it for July 10. Too late to view the material (per my request), so I agreed to the installation.5.Work went well until the 25.5x 40.25 slab was ready to be installed. I immediately saw the slab was cut wrong. I stopped work and immediately called ********************* at Rock Solid in ******. 6.**** asked me to allow the installers to proceed and he would send 2 supervisors to inspect. In this same conversation, I asked **** to pull my granite from remanent pile. **** agreed to set the remnants aside. I also called *****, my salesperson, at Rock Solid in ***********. He agreed to call the ****** store and make the request.7.The slab with a serious cutting error was installed. 2 Rock Solid inspectors came. Both inspectors agreed that the slab was cut wrong. They were going to tell their boss, **********************8.Rock Solid breached the contract when they did not allow me to inspect the layout. Per the contract, Material may be inspected prior to fabrication. Rock Solid cannot now be allowed to exercise the contract sentence, No claims will be accepted for any reason after the material is fabricated. IMPACT I am in the process of selling my villa by the owner. Potential buyers (2 out of 3) have noticed the granite cutting error and leveraged the error to lower their bid $8,000 below the asking price to pay for a new granite countertop installation. RESOLUTION I tried to resolve the cutting error immediately after I realized the cutting error by asking **** and calling **** to pull my remnants from the scrap pile. **** and ***** ignored my request.Since the breakfast bar was correctly lowered, I am willing to pay for that work in the amount of $520. Thus, $4,320.00 - $520.00 = $3,800.00 be returned to me.