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Suncoast Surfaces & Granite

Phone: (727) 847-6327 (Disconnected)Fax: (727) 847-1789

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/01/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Gave me a bid for kitchen / granite. Found out the granite bid was for the wrong design. Refused to honor price.
We spent weeks finalizing the kitchen and bath. When i go in for final review, find out **** - the owner, has the drawing for granite wrong! They wouldn't give me detailed breakdown, and when questioned for inventory of cabinet order and complete design of the granite - said - it is what it is - you give the 70% down or forget it! Consumer reports says more than 50% down is a scam - and they want 70% - but won't give their customers details of their order! Scam Artists!

Desired Settlement
i want complete inventory of cabinets in my order and complete drawing of the granite - correctly - and i want them to honor the contract! But they are liars and won't do anything but deny deny deny!

Business Response
This response was provided verbally to BBB:

We have been working with this customer on an estimate for about 2 months. On the front of our estimate the terms state 70% down at the time the order is placed. This covers material and labor, 20% at the time the cabinets are in. The remaining 10% is due at the end of the job. The customer never had any problem with the terms until recently.

The drawing was done detailing all of the cabinet and we emailed it to the customer but he was unable to view the picture in his email. If the customer does not agree with our contract he does not have to proceed. We will resent the documents to BBB and show our position.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.