BBB Business Review
What is a BBB Business Review?This Business is not BBB Accredited
Home-Pro
Find a LocationPhone: (727) 541-2028 (Disconnected)Fax: (813) 448-0015View Additional Phone Numbers3715 42nd Way S Unit 61.1, Saint Petersburg, FL 33711http://www.homeproext.com! There is an alert for this business !
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Description
This company offers home improvement services such as sunrooms and windows.
BBB Accreditation
Home-Pro is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
This company is using the Better Business Bureau logo on its website. This company is not a BBB Accredited Business and our policies prohibit such use of the BBB logo without being BBB Accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Home-Pro's rating include:
- 38 complaints filed against business
- Failure to respond to 15 complaints filed against business.
- 3 complaints filed against business that were not resolved.
- Advertising issue(s) found by BBB.
This BBB Business Review and Rating provides information about the customer experience history for Home-Pro, Inc. and Athco Partners, Inc dba Home-Pro.
Both Home-Pro, Inc and Home-Pro have used the same address and telephone numbers. This BBB Business Review and Rating provides information about these business names together as a whole.
Home-Pro, Inc. was incorporated in Florida from February 1998 to June 2011, and is currently an inactive corporation. Athco Partners Inc. has been incorporated in Florida since December 2004 and purchased the name Home-Pro in February 2010.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Delivery Issues | 3 |
| Guarantee / Warranty Issues | 6 |
| Problems with Product / Service | 29 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Total Closed Complaints | 38 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Construction Industry Licensing Board1940 N Monroe St
Tallahassee, FL32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr/
Hillsborough County Contractors License
5701 E Hillsborough Ave Ste 1140
Tampa, FL33610-5428
(813) 272-5600
Pasco County Contractor's License
7530 Little Rd
New Port Richey, FL34654-5598
(727) 847-8009
BBB records show a license number of CBC1257613 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.
Type: Department of Business and Professional RegulationCheck License Status: https://www.myfloridalicense.com/wl11.aspCBC1257613
Please note that governmental licensing information may not be current.
BBB records show a license number of CBC1257613 for this company, issued by Hillsborough County Contractors License.
Type: County Construction Lic.BBB records show a license number of 019195 for this company, issued by Pasco County Contractor's License.
Type: County Construction Lic.BBB records show a license number of SCC131149847 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.
Type: Department of Business and Professional RegulationCheck License Status: https://www.myfloridalicense.com/wl11.aspSCC131149847
Please note that governmental licensing information may not be current.
Type of Entity
Corporation
Incorporated: December 2004, FL
Contact Information
Principal: Mr. David A. Houpt (President)Ms. Yineth Arroyo Mr. Steven R. Houpt (Vice President)Business Category
Contractors-Sunroom, Sunroom Dealers, Window Companies, Sunroom Solarium Construction Companies, Window Installation Companies, Remodelers, General Contractors
Alternate Business Names
Athco Partners, IncIndustry Tips
BBB Warns Spring Time Brings Home Improvement ScamsHome Contractors: Tip-offs to Potential Rip-offs
Home Improvements
LocationsX
3 Locations
6901 Bryan Dairy Rd
Largo, FL 33777(727) 541-2028Directions
3390 Gandy Blvd N Lot 265
Saint Petersburg, FL 33702-2001Directions
3715 42nd Way S Unit 61.1
Saint Petersburg, FL 33711Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Home-Pro is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Contractors-Sunroom
BBB Warns Spring Time Brings Home Improvement ScamsHome Contractors: Tip-offs to Potential Rip-offs
Home Improvements
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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This company is using the Better Business Bureau logo on its website. This company is not a BBB Accredited Business and our policies prohibit such use of the BBB logo without being BBB Accredited.