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Black Rock Construction

Phone: (352) 345-8458Fax: (352) 345-8458

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
12/01/2014Problems with Product / Service | Read Complaint Details
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Complaint
Black Rock damaged my home and hasnt come back to repair it and finish their cleanup and its been 11 months.
Nov 2013 Black Rock started working at our house filling in the sink hole activity that we have. They completed Dec 23, 2013. In the process they damaged my patio roof. They have been ignoring our phone messages to repair it since they damaged it. It has been 11 months and I am still waiting. Our insurance/mortgage company has already paid them 100% of their contract. They still need to do some cleanup of the work too.

Desired Settlement
I want Black Rock to return to my home to replace the panels in my patio roof or contact Hawley Aluminum (the original contractors who built my screen patio) and have them repair it, but Black Rock needs to pay for this.

Business Response
In reference to the customer complaint regarding damage to his home and the lack of clean up upon completion, please review and consider our response.

Underground stabilization, compaction grout, was completed 11 months ago on the home. Our crews, upon completion, pressure washed the entire exterior of the home, cleaned patio screens, laid sod and spread grass seed. The homeowner then walked the property with one of our supervisors and a crew member to ensure that the he was satisfied. All the while, making the necessary adjustments the homeowner requested. The exterior of the residence was left in the same, if not better condition than when the project was started. Any damages due to the sinkhole activity and repairs at the home are considered cosmetic repairs and addressed with the insurance company and the contractor the homeowner hires. We were not contracted to do the cosmetic repairs.

The patio roof was our responsibility and the only repair that was not addressed at the time. As per the Engineer of Record's recommendation, a mandatory two (2) month wait period needed to be adhered to before the repair could be made. Once the wait period ended we contacted our subcontractor, advised him of the repairs and gave him the homeowner's contact information. We then called the homeowner and made him aware that our subcontractor would be calling him. The following day, the subcontractor informed our office that he was unable to reach the homeowner, twice, but left messages. Upon following up with a phone call to the homeowner he stated he was "too Busy". We explained that we would like to have the repairs done and asked that he, please, either make an effort to answer the call for contact the subcontractor directly. Our office emailed the contact information to him immediately after the call ended.

A month elapsed and we contacted the subcontractor to follow up on the the roof repair and he stated he was still unable to get in touch with the homeowner. Again, we called the home owner and were informed that he was dealing with family health issues and was too busy to set the appointment. We advised him to contact us when it was convenient.

We made several attempts to have the necessary repair fixed, but at the time, without the cooperation and communication from the homeowner, it was not plausible.

Just recently the homeowner contacted us regarding the repair and the patio roof was fixed immediately.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.