The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Federated Student Services is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Consolidation Services
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
According to information in the BBB files, it appears that the company is no longer in business. The phone numbers the BBB had for this company are disconnected, and directory assistance does not have a listing for this company. The BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.
On July 25, 2007, the Federal Trade Commission halted the operations of this company pursuant to a Complaint for Injunctive and other Equitable Relief (Civil Action No.: 8:07-cv-1279-T30TGW, filed in the United States District Court for the Middle District of Florida Tampa Division). The FTC alleges that over the last several years, this company used at least fifteen different business names to defraud consumers across the United States out of tens, and perhaps hundreds, of millions of dollars. Nine companies and six individuals are named in the action, including the officers of the company, Bryon Wolf, Roy Eliasson, and Alfred Wolf.
Eleven counts have been brought against the company and its officers:
1. Misrepresentation of Material Facts
2. Failure to Disclose Material Facts
3. Failure to Disclose Term and Conditions of "Free Gift" Inducements
4. Unauthorized Billing
5. Misrepresenting Affiliation with Consumer's Bank or Other Third Party
6. Failure to Disclose Material Terms of Negative Option Feature
7. Misrepresenting Terms of Cancellation Policy
8. Failure to Make Required Oral Disclosures
9. Lack of Express Verifiable Authorization
10. Lack of Express Informed Consent to be Billed
11. Purchase of Unencrypted Consumer Account Numbers
This matter is pending. For more information and details on the Complaint, please contact the Federal Trade Commission at (877) 382-4357 or visit their website at www.ftc.gov