Business ProfileforKliken.com

Hello,

With regards to billing - our process is to collect 100% of the fees up front. This is because the fees being collected are primarily related to direct fees we incur in the processing of your purchase AND the system sync service which is required in order to set-up the purchased services (the 'Automation Fee'). In your case, the fee in question was $10.00.

I see the issue you encountered was related to a Merchant Center Account claim. Based on communications, we contacted you on Saturday, February 4th to inform your of the claim issue, and again on Sunday, February 5th. We received no reply from you on either message until February 8th, in which your message included the following - I rarely wish ill on anybody, but I sincerely hope that your business fails because you are horrible.

In our notes on claiming, we do note that the timeframe 'should' be 24 hours. However, the ultimate determination on when this claim is reassigned is within the hands of Google, and not Kliken. While we completely appreciate the frustration of the timeframe here, in certain cases we must rely on other 3rd parties such as Google to complete certain steps in order to complete account connections and get your campaigns serving. 

Your note that no one responded does not match the ticket response log. Records show that you received a reply within 24 hours of each of your requests for updates. 

Again, we appreciate the frustration in the timelines and appreciate that for small businesses - urgency is key. While we do everything we can to meet this expectation at times unfortunately we're reliant on Google to also operate with this urgency which may not always be the case.