Talked in to a product, even though I said I could not afford it. Misrepresented a situation in billing as well.
For months, I have been getting calls from Examforce and I have told them multiple times they had the wrong person. I finally allowed a sales lady to convince me she was calling for me. I allowed her to talk me into spending money that I did not have for training that I am unable to begin at all due to being a college student and having classes. I am not some kid who they are working on their hearts to make big money in IT. I do not ever remember using Examforce in the past but thought maybe it had to do with some free IT training I looked at many years ago. Then on 9/4/15 I was called by a Brittany and she kept hard selling me on their training, and I finally caved and said yes. I realize that I should not have caved but I could not get her to let me go. I was told that there was also a $99 that was past due, of course I had no clue about any totals ever being owed to this company. When she asked about emailing me the information, she had an email address that I have never had in my life, but she said just give me your current email address and I will change it and get things going for you. On 9/4/15, I was charged $99.95 and also $384.50. She then continued to hard sell me on additional training and said I would be able to make payments. As before, I caved and allowed this to happen as well. On 10/21/15 I received a call from Brittany again asking if I had done any of the training, which I of course said I had not due to being in college and having a full load as well as full time job. She then explained that my first payment of the balance due was to be paid that day, however if I went ahead and paid $400 I would pay off the balance at a discount. I said sure, go ahead and do it, because I was busy trying to do something, and needed to get finished with the call. She then proceeded to hard sell me again on an additional amount of training that would amount to $4500 more which I again said I could not. This time I stuck to my guns. She then said how about we get you signed up for one and lockin the savings, it would be $900 for the one and then as I needed the additional classes I would just pay for them individually at the discounted rate. I still said I could not spend any more money. On 10/21/15, I was charged $200 and also the $400 that she said I would be charged. I realized they charged me the extra $200 and I called and left a message to have this fixed. Today, 10/27/15 I received a call from a Robert Poe who claims to be the CS Manager, yet the way he was talking to me makes me doubt he is any management at all. I tried to explain the situation and he basically told me I was wrong in what I was saying. I told him I felt misled and also pushed into spending money I did not have and would like to cancel and get a refund since I have not done a thing since I spoke with Brittany on 9/4/15. He told me they have a NO REFUND POLICY. I find this policy to be ridiculous, especially after I now realize they had the wrong person all together when they called me and their sales tactics are very pushy.
Given the fact that #1 they truly had the wrong person when they called to get me to buy additional training, #2 the way the hard sold the product & #3 I was misled on 10/21/15 in the amount I would be charged, I am asking for a full refund of the monies I have been charged at this time, $99.95, $384.50, $400 & $200 totalling $1084.45 in exchange for my dropping this complaint and also not using their service ever in the future.
Dear Mr. ******,
I see from your customer notes that you spoke with Judy S. on 11/3/2015 and were able to resolve your issues. As part of that deal we posted a partial refund to your account on 11/10/2015.
Please let feel free to contact us directly if you have any further issues or concerns and best of luck on your CCNA.
Customer Support Manager