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Consumer Complaints

BBB Accredited Business since 07/30/2009

TWA Firestone

Phone: (813) 985-9729Fax: (813) 988-3840

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
02/19/2016Problems with Product / Service | Read Complaint Details
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Complaint
I had work done to my vehicle and when I picked it up my window was not on track and falls down
I took my vehicle in to get some front end work done. When I pick my vehicle up there was cardboard holding my window up so I went inside and asked what happened because it was not like that before I have drop my vehicle off. They said that they had issues with getting my window down prior to this incident but when I had asked them to question about what had happened and they said that the window mysteriously had fallen down while it was on the lift. I do not understand if my window will not roll down for them how it would mysteriously just fall down.

Desired Settlement
I wouldn't like to get it repaired or find out what really happened because I have had no issues whatsoever out of my window just mysteriously falling down off track

Business Response
This response was taken verbally by the BBB:

This Customers invoice's have been marked " Drives window does not work" since June 1,2015.

When issue was brought to his attention he did not want to pay to find out what was wrong with it.

Consumer Response


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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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