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      Country
          Country

          Find a Location

          Hertz has 2044 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Hertz

              8501 Williams Rd Estero, FL 33928-3325

            • Hertz

              5405 Airport Service Rd Tampa, FL 33607-1419

            • Hertz

              PO Box 31166 Tampa, FL 33631-3166

            • Hertz

              4100 George J Bean Pkwy Tampa, FL 33607-1402

            • Hertz

              4500 E Speedway Blvd Ste 40 Tucson, AZ 85712-5325

            Business ProfileforHertz

            Auto Renting and Leasing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.09/5stars

            Average of 1,715 Customer Reviews

            Customer Complaints

            6,182 complaints closed in last 3 years

            2,751 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Hertz has 2044 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Hertz

                8501 Williams Rd Estero, FL 33928-3325

              • Hertz

                5405 Airport Service Rd Tampa, FL 33607-1419

              • Hertz

                PO Box 31166 Tampa, FL 33631-3166

              • Hertz

                4100 George J Bean Pkwy Tampa, FL 33607-1402

              • Hertz

                4500 E Speedway Blvd Ste 40 Tucson, AZ 85712-5325

              BBB File Opened:
              9/28/1990
              Years in Business:
              106
              Business Started:
              1/1/1918
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • Hertz Car Rental
              • The Hertz Corporation
              • Hertz Rent-a-Car
              • Firefly
              Related Businesses
              Hours of Operation

              Primary

              M:
              8:00 AM - 4:30 PM
              T:
              8:00 AM - 4:30 PM
              W:
              8:00 AM - 4:30 PM
              Th:
              8:00 AM - 4:30 PM
              F:
              8:00 AM - 4:30 PM
              Sa:
              8:00 AM - 4:30 PM
              Su:
              8:00 AM - 4:30 PM
              Business Management
              • Mr. Paul Stone, COO
              • Mr. Stephen Scherr, CEO
              Contact Information

              Principal

              • Mr. Stephen Scherr, CEO

              Customer Contact

              • Mr. Paul Stone, COO
              • Mr. Stephen Scherr, CEO
              • Kenzi Johnson, Manager
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Renting a car

              Customer Complaints

              6,182 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/05/2024

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Resolved
              We reserved a car via Dollar Car Rental which Hertz owns. The original total was supposed to be $241. When we got to the counter at the ***************** airport, the agent said they had oversold the category of cars we reserved. She said they would give us whatever they had available at the same per day cost. When she asked if I wanted any insurance options, I said no. When she asked if I wanted emergency roadside assistance, I said no. When she asked if I wanted to add an additional driver, I said no. When she asked if I would bring the car back with a full tank of fuel, I said yes and we did bring it back with a full tank. When we got the final bill, there were $299 in additional charges for 1) Loss damage waiver 2) premium roadside assistance 3) vehicle upgrade. These are all items I said NO to.
              Read More

              Customer Reviews

              1,715 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ashley L.

              03/08/2024

              I arrived at the rental office to pick up a vehicle - it was pure chaos, representatives were assisting multiple customers at once and answering phones. We were handed our keys and sent to find the vehicle on our own. There was no opportunity to review or discuss existing damage. Upon returning the vehicle we, again, were not able to walk around the vehicle with anyone due to their disorganization. Two days later I got significant credit card companies but could not get anyone on the phone to explain. I went to the Hertz office and people who arrived after me were served for a total of 30 minutes before I spoke up and requested assistance. The woman then began screaming that I needed to file a claim with my insurance company because I damaged their car on the bumper. Knowing I had not, I filed a claim and explained the info to my insurance. Hertz is refusing to contact my insurance company and instead sending me bills and photos for a variety of dings and scratches on the vehicle which I know I did not create. They refuse to discuss their failure to allow me to document existing damage and refusal to walk through the vehicle with me upon return. It feels like a total scam, and I feel absolutely railroaded and at my wits end. I will never rent a car from Hertz again and plan to warn anyone I can about their deceptive and predatory tactics of managing their vehicles.


              Local BBB

              BBB of West Florida

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