Brought the car in for body work, car now has a rattle from the exhaust and barely runs.
I got into an accident which left my drivers side front fender with a dent in it, called the persons insurance company, metlife, and proceeded the process of getting my car repaired. That's when the problem started, I had to contact the company over and over during the course of 7 days to try and find out how long my car was going to take to fix. When the car finally was done being fixed I went to pick it up, but only after calling once again to find the status of my car. So I dropped off the rental metlife put me in and had enterprise drop me off, no problems there. But when I got into my car after paying 1196.77 for the repair through a check from metlife I started to notice things on my car were different, for instance my rear view mirror fell off inside the car when I went to simply adjust it, the fog light covers which I didn't have before were all replaced for no reason, my exhaust is now rattling because of a heat shield that wasnt before, which the company tells me my catalytic converter is busted inside which is false, and my car barely ran. I drove the car home thinking well maybe it would fix itself. Now, today they are telling me it needs spark plugs and wires for 200 dollars, I feel like they have scammed me and metlife at this point. Fwi I already spent 150 dollars replacing the wires and plugs about 4-5 months ago.
I would like for them to take back what wasn't needed for the real repair to the car and fix what they broke for free, the car ran perfectly fine when I brought it in and now it doesn't. I would like a refund of the parts used to fix the car.
We wrote an estimate on this vehicle several weeks ago (at that time the mileage was at 123,267). The vehicle was brought in 10/19/15 (in mileage 124496) with damage to the left fender and the front bumper. We repaired and refinished those items as billed for. The vehicle was completed 10/26/15. At that time the vehicle was checked over and test driven 1 mile as we do on small repairs. The vehicle was picked up by the owner with an out mileage of 124497. He then brought the vehicle back after driving 11 miles; he said that it wasn't running properly. The vehicle had lack of power. We cleared the codes for misfires for cylinder 1, 2 & 3 and a cam sensor code, however, the owner was informed that we could get it diagnosed, but if it's not part of the accident he'll be responsible for the bill; the owner told us to proceed. We called MDP (Mobile Diagnostics) to plug into a VW laptop to diagnose the problem (see attached invoice). The diagnosis stated that there were two faulty spark plugs, possible ignition wires and catalytic convertor problems. We texted the owner (see attached text) asked if he wanted us to put in plugs and wires, gave him a price and let him know there could be other problems. He okayed the plugs and wires; so we bought and installed them. The vehicle ran better, but was still low on power. I had my technician disconnect the exhaust from the catalytic convertor. The vehicle then had full power. The catalytic converter was breaking down inside; while running pieces from the interior of the converter were blowing out - which in turn plugged the muffler. I spoke to the owner at approximately 4:30pm on 10/27/15, and explained to him that with the rear exhaust disconnected the vehicle seems to run fine. I told him I could get the vehicle to D&A Auto service (VW specialist mechanics) and they could give him a price to fix it. He said that was fine, and he asked if the insurance company would pay for it. I told him there was no way to contribute the mechanical issues to a dented fender and bumper. I also explained to him, that I could see that someone had been into the catalytic converter before, because it wasn't set into the mounts properly. He said it was changed out at 80,000 miles. I tried to explain to him that the problem was coincidental that it happened while here, that the issues were just a part of general maintenance on a vehicle with 125000 miles on it. As far as the inside rearview mirror - we didn't work on anything on the interior of his vehicle. It was in place when it left and in place when he returned. There is a collar hanging from it, but it appears to be fine. Attached is the bill from the Met Life claim, everything on the bill was completed and the workmanship has a lifetime warranty. At this time the owner owes for the plugs and wires (the bill he okayed by text) and the diagnosis bill from MDP (as MetLife declined to pay for it) for a total of $272 owed to Superior Auto Body. He will be dealing directly with D&A regarding his exhaust issues. Note: Owner asked if we could remove the convertor and empty the loose pieces inside. I explained to him that we are body techs not mechanics and tampering with a catalytic convertor is against the law.
When the vehicle originally came in for repair the file was noted with the following issues: additional dents around vehicle, remote key was falling apart and the owner asked us not to roll down the right window because it was inoperable. I understand the vehicle has numerous problems, but that's just a part of having an older vehicle with 125000 miles in need of some maintenance.
If I can be of further assistance, please feel free to call me anytime at XXX-XXX-XXXX.
(The consumer indicated he/she ACCEPTED the response from the business.)