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          Creative Management & Design, LLC has 1 locations, listed below.

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            Business ProfileforCreative Management & Design, LLC

            Association Management
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/26/2008

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers community association management, working with communities' boards of directors to manage association business.

            Business Details

            BBB File Opened:
            3/10/2008
            Years in Business:
            17
            Business Started:
            3/21/2007
            Business Incorporated:
            3/21/2007
            Accredited Since:
            3/26/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CAM30928 for this business, issued by Division of Real Estate. The expiration date of this license is 9/30/2024.

            These agencies may include:

            Division of Real Estate

            400 W Robinson St STE N801

            Orlando FL 32801

            (850) 487-1395

            https://www.myfloridalicense.com/dbpr/re

            BBB records show a license number of CAB2746 for this business, issued by Division of Real Estate. The expiration date of this license is 9/30/2025.

            These agencies may include:

            Division of Real Estate

            400 W Robinson St STE N801

            Orlando FL 32801

            (850) 487-1395

            https://www.myfloridalicense.com/dbpr/re

            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Principal

            • Ms. Helen S. Kelley, Managing Member

            Customer Contact

            • Ms. Helen S. Kelley, Managing Member
            • Mr. Ali A. Golji, Managing Member
            Additional Contact Information

            Fax Numbers

            • (727) 255-6468
              Primary Fax

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/14/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I need assistance from the BBB to help resolve four major landscaping issues in my community that is the responsibility of Creative Management. I put in multiple work orders for these issues going back to October 2021. I have since put in multiple follow up orders throughout 2022 and 2023 with no complete resolution. I have also contacted the Managing Partner of Creative Management and my HOA President along with filing multiple services request to no complete resolution. To summarize, my major ongoing issues are as follows:**** between front door and garage hasnt been replaced since I moved to the community OVER THREE YEARS AGO.A large tree in the front that hasnt been replaced in TWO YEARS. Side bushes needing replaced from damage by children. This was TWO YEARS AGO AS WELL.When the tree trimming service came a few months ago, they left a tree *****, that hasnt been removed. This is a serious injury liability issue! All four of these issues are impacting my property value. I can not list my house for sale with the eyesore and liability of a tree ***** next to my home.I pay my dues to Creative Management on time and never been late on a payment. I expect that I receive the services I pay for. I've heard excuses and delays including seasonality, vendor issues, and autoresponders that include service estimates that don't authorize the work for several years now. This is no longer acceptable as the work has not been completed. I want to know in detail (with dates of service) when I can expect each of the four major issues to be completely resolved and a detailed progress report of what has been done in the community now that the community have switched back to ALLOT for several months now. I expect this to be completed in the next 60 days to fully restore my property value.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            NANCY F

            1 star

            11/02/2023

            This complaint is filed against Creative Management a property management company located in New Port Richey, Florida. I reside in a condominium community currently managed by Creative Management. On August 31, 2023, the Board of directors voted to authorize Creative Management to reimburse me for damages done to my property by another resident. The Board voted on the amount of $35.00. I have not received the check. I have been waiting since August 2023. I have made numerous phone calls to Creative Management and the Accounting Department trying to pinpoint the reason for the company's lack of compliance. The accounting department has informed me that Helen K*****-the owner of the company has not followed through with releasing the check. I spoke with Helen in late October 2023, and she stated that she "was releasing the check" as we were speaking. I have not received the check as I write this complaint report. Helen violates BBB principles. Helen K***** is devoid of integrity, organizational skills, and trust. She does not tell the truth. She is not an honest person when dealing with clients. She does not honor her promises. She is not responsive to the needs of her clients. This is not the first compliant the I have file against Helen K***** and Creative Management. I cannot depend on her to intervene and assist a client in time of need. I would give her a grade of "F" for performance and her total lack of professionalism. My condominium community suffers due to her lack of practice standards. Sincerely yours, Nancy F****** St. Petersburg, Florida 33707

            Local BBB

            BBB of West Florida

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