Overcharging and deceit in billing
On Dec 11, PSC came to fix a non-heating problem on a unit we bought from, and was installed, by them on 4/9/13 - after 90 min the repairman said the high limit switch was stuck open that he did not have a replacement. He said that he had to charge me $128.00 for his work. According to the manual the limit switch is the first thing that should be checked - so I could not see a 90 min charge for this, nor being charged at all, at this time, for a unfinished job. (no one I have talked to since has experienced a unfinished job charge from anyone)
I called the PSC office and the lady in charge said that that was the way they did it, that she would give priority to finding the part, and only charge me for the part when they came to put it in the unit.
The next day (12/12)they sent a man out and he replaced the part, did some checking of unit operation, and charged me $278.00 - then took off the $128.00 that they charged for the first visit, which resulted in a final overall charge of $278 to get a limit switch replaced.
Since the lady said that all she would charge for the second visit would be the cost of the part, I was astounded. I asked the repairman how much the part cost he said that he did not know. I asked for the part number and he did not know that either.
Not knowing the part number I have searched as best I can for cost and the highest priced thermal limit switch I can find is $37.00.
Since the second trip was needed only because they did not have a basic part on the truck I feel the first charge, the day of unfinished work, was the means whereby the lady was going to cover the cost of the time wasted for not having the part. Why else charge for a unfinished job?
I would like the part number and cost of part replaced so I can get a feel for the honesty of the company I have been dealing with.
Also, the first man was here for aprox. 90 min, charged $128, or a bit over $2.00 for each minute. The second repairman was here for aprox. 20 min and the original charge was $278.00, if the price of the part is indeed around $37.00 that would leave a visit charge of $241.00 or about $12.00 per minute, I would like to know why?
Other than the above, if after you, the BBB discuss this with PCS, you think this PCS dealt fairly with me and that there practice's are acceptable in Clearwater - then I will accept your judgment But if you think, as I do, that the lady connived to extract extra money from me to cover a fault of their own, then I would expect a fair refund and something in the BBB web site to warn others to beware of PCS.
The day we received the complaint, **** called and spoke with the customer and we refunded the customer half of their charges, the customer is thrilled.
The owner called me after I filed the BBB complaint. I did try to reach him before filing but I don't think the employees told him. He was very understanding and apologetic. He was fair with me and I am very happy with the company now, I will continue to use them and would recommend them to others. I think this was just a misunderstanding with one employee but the owner made everything right.