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BBB Business Review

BBB Accredited Business since 09/02/2011

Modern Service for Home & Business

Phone: (239) 694-8300Fax: (239) 694-5106View Additional Phone Numbers5520 Division Dr, Fort MyersFL 33905-5012FacebookTwitter

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Description

Modern Service for Home & Business offers air conditioning, heating, plumbing, electrical, solar, refrigeration, and appliance repair services in SW Florida, as well as 24/7 emergency service.

BBB Accreditation

A BBB Accredited Business since 09/02/2011

BBB has determined that Modern Service for Home & Business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Modern Service for Home & Business' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/06/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior repair

Complaint: The company was called to repair a problem, in which they did not fix the problem and subsequently charged us.
over charged for problems not fixed

Business' Initial Response
We responded to service on 6/17/13 for no ice, filters were cleaned prior to our arrival, unit was restarted and made ice properly, no repairs that could be found necessary at time.
The unit subsequently went down 3 days later, upon reset it was found that the inlet water valve was intermittently sticking and full repairs quoted and were not authorized.
This was billed out for additional diagnostic, we do not replace parts unless we know they are defective.
We will credit back the additional diagnostic fee.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Additional Information

top
BBB file opened: 02/15/2001Business started: 04/27/1965
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industry Licensing Board
1940 N Monroe St
Tallahassee, FL32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr/

Department of Financial Services
200 E Gaines St
Tallahassee, FL32399
(877) 693-5236
http://www.myfloridacfo.com

Lee County Business Tax Receipt

Fort Myers, FL33901
http://www.leetc.com/search criteria.asp?searchtype=OCCLIC&c=occlic&r=1&page id=searchcriteria

Lee County Contractors License
1825 Hendry St
Fort Myers, FL33901-3054
(239) 533-8895

Contractor Licensing-Collier
(239) 252-2431

Sarasota County Contractor's License

Sarasota, FL34231
(941) 378-6126

Manatee County Contractor's License

Bradenton, FL34201
(941) 749-3079

BBB records show a license number of CFC048275 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of CVC56850 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of CAC1813590 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of EC13003273 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of CBC1253012 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of D001656 for this company, issued by Department of Financial Services. Their web address is http://www.myfloridacfo.com.

Type: Dept of Financial Services

BBB records show a license number of 0400146 for this company, issued by Lee County Business Tax Receipt. Their web address is http://www.leetc.com/search criteria.asp?searchtype=OCCLIC&c=occlic&r=1&page id=searchcriteria.

Type: County Business Tax Receipt

BBB records show a license number of CAC1813590 for this company, issued by Lee County Contractors License.

Type: County Construction Lic.

BBB records show a license number of 24800 for this company, issued by Contractor Licensing-Collier.

Type: County Construction Lic.

BBB records show a license number of 27472 for this company, issued by Contractor Licensing-Collier.

Type: County Construction Lic.

BBB records show a license number of 201100001445 for this company, issued by Contractor Licensing-Collier.

Type: County Construction Lic.

BBB records show a license number of 15356 for this company, issued by Contractor Licensing-Collier.

Type: County Construction Lic.

BBB records show a license number of CFC048275 for this company, issued by Sarasota County Contractor's License.

Type: County Construction Lic.

BBB records show a license number of CFC048275 for this company, issued by Manatee County Contractor's License.

Type: County Construction Lic.

BBB records show a license number of EC13003273 for this company, issued by Manatee County Contractor's License.

Type: County Construction Lic.

BBB records show a license number of EC13003273 for this company, issued by Lee County Contractors License.

Type: County Construction Lic.

Type of Entity

Corporation

Incorporated: April 1965, FL

Contact Information
Principal: Mr. James J. Glennon (President)Mr. Richard L. Christensen (License Holder)Ms. Lisa W. Elliott (Treasurer/Secretary)Mr. William R. Sautter (Director)Mr. Richard A. Sprague (License Holder)
Business Category

Air Conditioning Companies, Solar Energy Equipment Repair Companies, Solar Energy Equipment Companies, Contractors - Solar Energy, Water/Pool Heating - Solar, Appliances - Small - Service & Repair, Major Appliances Service & Repair, Air Conditioning Cleaners, Air Conditioning Repair Companies, Major Appliances Parts & Supplies, Heating & Air Conditioning - Filters, Duct/Vent Cleaning, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Heating Air Conditioning Suppliers, Plumbers - Commercial, Plumbers, Heating Contractors, Electricians - Commercial, Electricians, Contractor - Electrical, Contractors-Air Conditioning Balance & Testing

Products & Services

This company services all brands of air conditioning and carries Trane, Maytag, York Air Conditioning, and Rheem systems. This company also provides plumbing, electrical, refrigeration, and major appliance repair services.

Hours of Operation
Mon: 09:00 AM to 05:00 PMTue: 09:00 AM to 05:00 PMWed: 09:00 AM to 05:00 PMThu: 09:00 AM to 05:00 PMFri: 09:00 AM to 05:00 PM
Service Area

Lee, Collier, and Charlotte Counties

Alternate Business Names
Modern Air Conditioning, Inc.
Industry Tips
Air Conditioning Service and Maintenance
Dont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Getting Your TV/VCR Repaired
Heating Your Home
Safety Considerations When Using Kerosene Heaters

Photos & Videos

Photographs

1 Photo

Map & Directions

Map & Directions

Address for Modern Service for Home & Business

5520 Division Dr

Fort Myers, FL 33905-5012

To | From

LocationsX

1 Locations

  • 5520 Division Dr 

    Fort Myers, FL 33905-5012(800) 572-0852
    (239) 597-3178
    (941) 639-5301
    (239) 694-9498
    (239) 352-2665
    (239) 543-8200
    (239) 591-2601
    (941) 575-4001
    (941) 766-7476
    (888) 603-3761

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Modern Service for Home & Business is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 572-0852
  • (239) 597-3178
  • (941) 639-5301
  • (239) 694-9498
  • (239) 352-2665
  • (239) 543-8200
  • (239) 591-2601
  • (941) 575-4001
  • (941) 766-7476
  • (888) 603-3761
X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.