BBB Logo

Better Business Bureau ®
Start With Trust®
In West Florida

BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 09/02/2011

Modern Service for Home & Business

Phone: (239) 694-8300Fax: (239) 694-5106

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/06/2013Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: Improper or inferior repair

Complaint: The company was called to repair a problem, in which they did not fix the problem and subsequently charged us.
over charged for problems not fixed

Business' Initial Response
We responded to service on 6/17/13 for no ice, filters were cleaned prior to our arrival, unit was restarted and made ice properly, no repairs that could be found necessary at time.
The unit subsequently went down 3 days later, upon reset it was found that the inlet water valve was intermittently sticking and full repairs quoted and were not authorized.
This was billed out for additional diagnostic, we do not replace parts unless we know they are defective.
We will credit back the additional diagnostic fee.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.