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In West Florida

BBB Business Review

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Consumer Complaints

BBB Accredited Business since 09/02/2011

Modern Service for Home & Business

Phone: (239) 694-8300Fax: (239) 694-5106

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/06/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Improper or inferior repair

Complaint: The company was called to repair a problem, in which they did not fix the problem and subsequently charged us.
over charged for problems not fixed

Business' Initial Response
We responded to service on 6/17/13 for no ice, filters were cleaned prior to our arrival, unit was restarted and made ice properly, no repairs that could be found necessary at time.
The unit subsequently went down 3 days later, upon reset it was found that the inlet water valve was intermittently sticking and full repairs quoted and were not authorized.
This was billed out for additional diagnostic, we do not replace parts unless we know they are defective.
We will credit back the additional diagnostic fee.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.


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