BBB Business Review

BBB Accredited Business since 06/26/1997

Millian-Aire Enterprises Corporation

Phone: (866) 645-2665Fax: (727) 816-8865View Additional Phone Numbers7805 Congress St, New Port RicheyFL 34653-1112FacebookTwitter

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Description

This company offers heating and air conditioning services for residential, commercial, and new construction.

BBB Accreditation

A BBB Accredited Business since 06/26/1997

BBB has determined that Millian-Aire Enterprises Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Millian-Aire Enterprises Corporation's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

61 Customer Reviews Customer Reviews on Millian-Aire Enterprises Corporation

Customer Experience Total Customer Reviews
Positive Experience 61
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 61 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/23/2013Guarantee / Warranty Issues | Read Complaint Details
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Complaint
unit has been serviced twice in the past year and still has existing problem. part should have been replaced under warranty
Had a new air unit installed 7-22-08. Had several concerns at time of install. (1)did not receive new thermastat at time of install. (2)unit was not leveled on install. (3)new skirting was not installed w/ new unit as promissed. (4)new unit turns on very hard w/ lots of vibration. Made phone call & responded to a company email reveiw, but did not receive any company response. Between install date and present I have had unit serviced 5 times. Twice a hole developed in the coil in the same place. This repeated problem seems to be a warranty issue but was only corrected. I believe issues that I am having with this unit derive from the heavy start up vibration which may be from unit not being level. Looks bad also!

Desired Settlement
Existing unit reinstalled to level w/ new skirting as promised, w/ new thermastat as promised. I also would like problem coil replaced w/ a extension to my warranty. 'OR' a new replacement unit installed.

Business' Initial Response
Contact Name and Title: ****** ******* - Pres
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@*******-aire.com
Millian-Aire was just the installation contractor. This job was purchased thru Home Depot. The installation was done on 7-23-08. The county inspection was done on X-X-XXXX and passed **** no issues. The original contracts clearly show no thermostat was included with install. We are not sure of the skirting issue, if this is the bottom skirting for the home Millian-Aire cant and has never done that kind of work. We are not qualifed to install skirting around the trailer. There has been two service calls on this unit in 5 years. Both calls were due to a freon leak in a distrubuter tube leading to the condenser. The leak is not in the condenser. Trane will not warranty a part that is not defective.I do see were Millian-Aire can refund the cost of the repair paid on 6/21/2013 as this should be covered under Millian-Aires 1 year warranty. Invoice #SXXXXX $452.49. If required we have all contracts, county paperwork and invoices for review. Millian-Aire takes great pride to insure every customer is satisfied. To our knowledge this unit had 2 issues in 5 years.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The ground under unit has not shifted. The unit was not level at time of install, plus nothing is mentioned of new skirting not being installed.

Business' Final Response
Millian-Aire did pull a Permit and inspection was made by a county official. (See attached) Contract clearly shows to hook up to existing ductwork and tstat. County would not have passed inspection if unit was off level as it is a code Violation due to the manufactures installation instructions. Trane will not issue a warranty on a unit of this age. Once again the part were the leak was located was in a copper tube not located in the condenser there was never a repair on the condenser just a vibration leak from a copper line. In regards to the skirting this could of been promised from Home Depot. We were only the installation contractor for home depot. Millian-Aire is not qualified to install skirting. To try to satisfy the customer I will install a new non programmable digital thermostat and level unit. If the ground under the unit shifted and requires major land work he will need to hire a landscaper to handle this, however we will attempt to level first. See all documents attacted. Also attached is a quality control report completed after the install by our GM. This passed as well.

Additional Information

top
BBB file opened: 03/19/1990Business started: 12/28/1985Business started locally: 06/01/1996
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Business Tax Receipt/Pasco County
PO Box 276
Dade City, FL 33526-0276
(727) 847-8165
http://www.pascotaxes.com

Construction Industry Licensing Board
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr/

Pinellas County Construction License Board
12600 Belcher Road, Suite 102
Largo, FL 33773
(727) 582-3100
http://www.pcclb.com

Hillsborough County Contractors License
5701 E Hillsborough Ave Ste 1140
Tampa, FL 33610-5428
(813) 272-5600

Hernando County Contractor Licensing Div
789 Providence Blvd
Brooksville, FL 34601-3043
(352) 754-4050

Pasco County Contractor's License
7530 Little Rd
New Port Richey, FL 34654-5598
(727) 847-8009

BBB records show a license number of 006499 for this company, issued by Business Tax Receipt/Pasco County. Their web address is http://www.pascotaxes.com.

Type: County Business Tax Receipt

BBB records show a license number of CAC056806 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of I-CAC056806 for this company, issued by Pinellas County Construction License Board. Their web address is http://www.pcclb.com.

Type: County Construction Lic.

BBB records show a license number of CAC056806 for this company, issued by Hillsborough County Contractors License.

Type: County Construction Lic.

BBB records show a license number of CAC056806 for this company, issued by Hernando County Contractor Licensing Div.

Type: County Construction Lic.

BBB records show a license number of 010078 for this company, issued by Pasco County Contractor's License.

Type: County Construction Lic.

BBB records show a license number of CAC1817897 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

Type of Entity

Corporation

Incorporated: June 1993, FL

Contact Information
Principal: Ms. Susan "Sue" Millian (Vice President)Ms. Ashley Hase (Administrator)Mr. Howard Millian (President)Mrs. Krista Millian (Marketing)Mr. Vincent Salamone (CFO)Ms Catie Thomas (Administrator)
Business Category

Air Conditioning Companies, Heat Supply Companies, Heater Cleaning Repair Services, Air Conditioning Cleaners, Air Conditioning Repair Companies, Heating & Air Conditioning - Filters, Duct and Duct Fitting Companies, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Heating Air Conditioning Suppliers, Heating Contractors, Heat Pumps Suppliers

Alternate Business Names
Millian Aire Enterprises Corp

Customer Review Rating plus BBB Rating Summary

Millian-Aire Enterprises Corporation has received 5.0 out of 5 stars based on 61 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Millian-Aire Enterprises Corporation

7805 Congress St

New Port Richey, FL 34653-1112

To | From

LocationsX

1 Locations

  • 7805 Congress St 

    New Port Richey, FL 34653-1112(866) 645-2665
    Fax: (727) 848-0166

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Millian-Aire Enterprises Corporation is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (727) 862-2100
  • (352) 688-1170

Additional Fax Numbers

  • (727) 848-0166
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Air Conditioning Companies

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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