BBB Business Review

BBB Accredited Business since 05/20/2010

First Class Air Conditioning

Phone: (239) 574-2500Fax: (239) 574-1276View Additional Phone Numbers1036 NE Pine Island Rd Unit 1, Cape CoralFL 33909-2184Facebook

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BBB Accreditation

A BBB Accredited Business since 05/20/2010

BBB has determined that First Class Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised First Class Air Conditioning's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on First Class Air Conditioning

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
11/25/2013Problems with Product / Service | Read Complaint Details
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Complaint
repairs were done on 9/13/13,9/16/13,& 9/20/13 performed by different tech. The tech didn't fix the problem.
The first repair was done on 9/13/13 by tech ***** invoice ****** for $179.00 check ***** for bathroom vent dripping water. He sealed with mastic and also return duct on top of supply flex. The second repair was done on 9/16/13 by tech ***** and repair is covered by warranty for taking vent grill down and sealing around it with silicone and sealed inside of can with mastic. The third repair was done on 9/20/13 by tech ****** The third tech had different diagnostic, and checked system, found main truck duct condensating, need to replace main truck line, he moved it up and out of the way for now. They still didn't fix the leak. Tech ***** said that it was main truck line it was about $300.00 to $400.00 to be replace. The manager said that I had a previous bill from ****** **** with same address, but it was signed by *** **** and that I had to prepaid the invoice for over $500.00 or more first before they can come out to service in my name (**** ****). I had to call another a/c company and they said it was not an a/c problem, but it was a plumbing problem. I called a plumber and it was replace by several fittings for the leaking. I have not have problem since.

Desired Settlement
The leakage was not fix by First Class Air Conditioning, but by a plumber company. I had to call several times for them to fix the leakage, but they said it was main truck duct needed to be replace. The plumber fix the leakage by only replacing the fittings.

Business Response


Final Consumer Response


Final Business Response
This response was provided verbally to BBB:

In response to this complaint, there was some confusion over the outstanding bill from the previous owner. After reviewing this account we have decided to refund the service call fees paid by **** ****.

Additional Information

top
BBB file opened: 02/28/2000Business started: 10/11/1977
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industry Licensing Board
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr/

Lee County Contractors License
1825 Hendry St
Fort Myers, FL 33901-3054
(239) 533-8895

Lee County Business Tax Receipt

Fort Myers, FL 33901
http://www.leetc.com/search criteria.asp?searchtype=OCCLIC&c=occlic&r=1&page id=searchcriteria

Contractor Licensing-Collier
(239) 252-2431

Business Tax Receipt/Cape Coral
PO Box 1549
Fort Myers, FL 33902-1549
(239) 574-0430
http://www.capecoral.net/en-us/government/projectandbuildinginformation/businesstaxreceiptsoccupationallicenses.aspx

Cape Coral Construction License
1015 Cultural Park Blvd
Cape Coral, FL 33990-1216
(239) 574-0430
http://www.capecoral.net/

BBB records show a license number of CAC011453 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of CFC022605 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of CAC011453 for this company, issued by Lee County Contractors License.

Type: County Construction Lic.

BBB records show a license number of 7806172 for this company, issued by Lee County Business Tax Receipt. Their web address is http://www.leetc.com/search criteria.asp?searchtype=OCCLIC&c=occlic&r=1&page id=searchcriteria.

Type: County Business Tax Receipt

BBB records show a license number of 0807017 for this company, issued by Lee County Business Tax Receipt. Their web address is http://www.leetc.com/search criteria.asp?searchtype=OCCLIC&c=occlic&r=1&page id=searchcriteria.

Type: County Business Tax Receipt

BBB records show a license number of C25702 for this company, issued by Contractor Licensing-Collier.

Type: County Construction Lic.

BBB records show a license number of C14164 for this company, issued by Contractor Licensing-Collier.

Type: County Construction Lic.

BBB records show a license number of BT15-02229 for this company, issued by Business Tax Receipt/Cape Coral. Their web address is http://www.capecoral.net/en-us/government/projectandbuildinginformation/businesstaxreceiptsoccupationallicenses.aspx.

Type: City Business Tax Receipt

BBB records show a license number of 24405 for this company, issued by Cape Coral Construction License. Their web address is http://www.capecoral.net/.

Type: City Construction License

BBB records show a license number of 34976 for this company, issued by Cape Coral Construction License. Their web address is http://www.capecoral.net/.

Type: City Construction License

Type of Entity

Corporation

Incorporated: October 1977, FL

Contact Information
Principal: Mr. David S. Harmer (Director/President)Mrs. Dianne E. Harmer (Director/Secretary)
Business Category

Air Conditioning Companies, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Air Conditioning Repair Companies

Products & Services

This company specializes in residential air conditioning service, energy saving agreements, and replacements.

Alternate Business Names
First Class, 1st Class Mechanical, Inc.

Map & Directions

Map & Directions

Address for First Class Air Conditioning

1036 NE Pine Island Rd Unit 1

Cape Coral, FL 33909-2184

To | From

LocationsX

1 Locations

  • 1036 NE Pine Island Rd Unit 1 

    Cape Coral, FL 33909-2184

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*First Class Air Conditioning is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (941) 505-0192
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Air Conditioning Companies

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What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.