My 74 year old grandmother was bullied into purchasing a unit she could not afford and then what she signed an agreement for was not delivered
Our air conditioner went out in the very early hours and a tech from Cool Quest came out. He repaired the unit for the evening as it was leaking Freon but advised my grandmother we needed a new system costing over $7000. She informed the gentleman we could not afford this but she would talk to her daughters and see if they could help. He then bullied her into signing an agreement so she would not be charged the $1000 for the Freon and the emergency hours visit/ The agreement he told her was for a carrier energy efficient system (which was not what was delivered), a 5 inch hurricane slab (which was also not what was installed), all new duct work underneath the mobile home and inside if needed or repair of any leaks or holes with the existing duct work. When she tried to delay the installation the next morning as she was told she could do if she couldn't get the money the unit and installers showed up anyway she was told she would be responsible for over 1500 in penalties if she broke her contract. She managed to get the money by that afternoon while the men waited around and she received an non- carrier device that is very noisy, has cost more than the old leaking system to run, a 3 inch hurricane slab instead of a 5 inch and no one every checked the vents or duct work.
The city inspector who came the following Tuesday also never even looked at the sytem
The air conditioner promised to us within a timely fashion as we already paid over 6600 for a 3.5 ton unit. All duct work repaired or replaced as agreed upon. And partial refund for our time and issues fighting with them on this and the increased electrical bills since the installation of this energy efficient machine
Per Business Owner Response: Attached are the documents to support our response. I would like to begin with a comment that the unit was installed on 8/24/2015, Coolquest never received a single any further communication or complaint as of the day of installation...until now 2 months after the fact.
In short, we have no idea where "******" (who claims to be the grandson) got his information from, as it is all completely false. The above complaint has many inaccuracies and inconsistencies & was submitted by someone who was not present at time of our visit to service the existing A/C unit.
Our technician performed a temporary repair to the A/C in question well after midnight to get the unit running so the client would have air overnight. We did not want to leave an elderly customer with health conditions (this was advised to us at the time of her call 11:21 p.m.) in a situation with no air. The temporary repair was $987 (not $1500) which includes the repair, the Freon, leak test and the emergency after hours fee. (None of those are penalties, that is the price for the repairs, all combined, to have the unit temporarily fixed at 1:00 a.m.)
The homeowner was given a price for replacement & the daughter was aware of the price and the entire negotiation, at time of service visit. The daughter even offered to help come up with any extra money that she may need, so that their mother was taken care of. At no point did we discuss duct work (other than sealing it at the unit which is done at any A/C change out), nor did we promise a Carrier system. (See signed attached contract for agreement of price & finance of package unit) The slab we installed was a UL approved hurricane slab which is 4" thick & is the slab we have always used. It is required per code to pass inspection. At no time did we promise a slab of 5", I am not even aware that they make any 5" thick slabs that are code approved.
The following morning our crew arrived to perform the work, the homeowner stated she would not be home until around noon...but we could go ahead and get started since the majority of the work takes place outside with a manufactured home package system. We did receive a phone call from our client stating that she had price checked with 2 other large box retailers about the price of the system & she was advised that the price was fair by both other companies....she had called another private company and was told that it might be a little on the high side. She phoned our office & asked to speak with the manager about lowering the price, all parties agreed to $600 reduction, but she didn't want to be charged the $987 repair fee for getting her air running throughout the previous night. The business owner spoke to the client, agreed to drop the price the $600 requested by the homeowner & advised her there would be no repercussions if she did in fact want to cancel. Mrs. ******** was very positive and pleased with the discussion & had us go ahead with the installation at the reduced price. We have not received any correspondence since installation (until now 2 months later), as far as Coolquest was concerned we had a happy customer.
I should add as a side note, we can not speak directly for the county or their inspectors.... But they always check the jobs to pass code. Any issues with the county building should be directed to them personally.