BBB Business Review

BBB Accredited Business since 03/02/2012

Condee Cooling and Electrical

Phone: (239) 394-5121Fax: (239) 394-9603View Additional Phone Numbers25 Front St, Marco IslandFL 34145-3615Facebook

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Description

This company provides complete residential, commercial, industrial, and marine air conditioning, heating, and electrical contracting, sales, installation, and repair services.

BBB Accreditation

A BBB Accredited Business since 03/02/2012

BBB has determined that Condee Cooling and Electrical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Condee Cooling and Electrical's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Condee Cooling and Electrical

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/01/2014Billing / Collection Issues | Read Complaint Details
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Complaint
I was quoted a price of $80 to inspect my a/c unit and was billed $140. I spoke to a representative about this but never heard back from him
invoice #XXXXXX dated 2/16/14

Desired Settlement
I would like a credit of $60

Business Response
I look at this invoice and it show the customer was charged $140 on X-XX-XXXX and he called on X-XX-XXXX when he received copy if paid invoice, we had credited the credit card $60 on 2-25-2014.

Copy of Visa Refund is attached.

****** ******** ******
Operations Coordinator - VP


Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Additional Information

top
BBB file opened: 08/09/1999Business started: 01/01/1969
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industry Licensing Board
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr/

Department of Business & Professional Regulation
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr

Business Tax Receipt/Collier County
2800 Horseshoe Dr N
Naples, FL 34104-6917
(239) 252-2477
http://www.colliertax.com/btr.html

Contractor Licensing-Collier
(239) 252-2431

BBB records show a license number of CAC1813240 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of ER0007966 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myfloridalicense.com/dbpr.

Type: State Electrical License

BBB records show a license number of MRSA1567 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myfloridalicense.com/dbpr.

Type: Mold Assessor

BBB records show a license number of MRSR1649 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myfloridalicense.com/dbpr.

Type: Mold Remediator

BBB records show a license number of 740984 for this company, issued by Business Tax Receipt/Collier County. Their web address is http://www.colliertax.com/btr.html.

Type: County Business Tax Receipt

BBB records show a license number of 000865 for this company, issued by Business Tax Receipt/Collier County. Their web address is http://www.colliertax.com/btr.html.

Type: County Business Tax Receipt

BBB records show a license number of 063342 for this company, issued by Business Tax Receipt/Collier County. Their web address is http://www.colliertax.com/btr.html.

Type: County Business Tax Receipt

BBB records show a license number of C31183 for this company, issued by Contractor Licensing-Collier.

Type: County Construction Lic.

BBB records show a license number of 201400001448 for this company, issued by Contractor Licensing-Collier.

Type: County Construction Lic.

BBB records show a license number of CFC1429111 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of 201500000496 for this company, issued by Contractor Licensing-Collier.

Type: County Construction Lic.

Type of Entity

Corporation

Incorporated: August 1987, FL

Contact Information
Principal: Mr. Donald "Erik" Condee (Vice President)Mr. Donald E. Condee II (President)Mrs. Charlotte A. Husted (Director)Mr. Brett J. Reynolds (Director)Ms. Michelle A. Reynolds (Vice President)
Business Category

Air Conditioning Companies, Commercial Refrigeration Equipment Dealers, Electrical Power Systems (Residential & Commercial) - Backup Systems, Lighting Consultants, Mold Consulting & Testing, Mold Mildew Removing Companies, Marine Refrigeration & Air Conditioning Sales & Service, Landscape Lighting Companies, Marine Electric Companies, Generators - Electric, Electricians - Commercial, Electricians, Contractor - Electrical, Heating Contractors, Heat Pumps Suppliers, Ventilation Contractors, Air Duct Restoration, Air Duct Systems, Air Duct Cleaners, Duct Cleaning Companies, Duct/Vent Cleaning, Duct and Duct Fitting Companies, Heating Air Conditioning Suppliers, Air conditioning & Heating Contractors - Commercial, Air Conditioning Repair Companies, Air conditioning & Heating Contractors - Residential

Alternate Business Names
Condee Cooling & Electric, Inc.

Customer Review Rating plus BBB Rating Summary

Condee Cooling and Electrical has received 3.7 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Condee Cooling and Electrical

25 Front St

Marco Island, FL 34145-3615

To | From

LocationsX

1 Locations

  • 25 Front St 

    Marco Island, FL 34145-3615(239) 394-5121
    (800) 749-5121
    Fax: (239) 394-9603

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Condee Cooling and Electrical is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 749-5121
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Air Conditioning Companies

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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Help us improve by taking our survey.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.