Repairs to Pipe was stopped; NO WATER IN HOME...VERY VERY UNPROFESSIONAL SERVICES (Greed, with no means of Remorse of Trusting Loyal client).
Upon hearing that my home had an emergency via message; I took a flight immediately from New York to Tampa. While en-route, I called to get service done for the same day of 7-14-2015 @ 15:00 I spoke to the office staff whom made the appoint with an ETA between 4-7 p.m. However, please keep in mind that we are very good client and loyal customer to this company, as do others. In prior services rendered; we have never paid up front nor in the middle of repairs payment is asked. We have always received an invoice for payment and upon us receiving said invoice, payment was and always rendered in full; never owed. We are a Family of excellent morals, ethics, virtues and characters; for that to be question because the office fail to contact or relay to I that they only do COD and no longer sent out payment invoice. I called back a little after five and spoke to Stacy to whom I called cell ************ because the ETA time of the Tech's arrival was near expired and day turns into darkness to which Stacy corrected I on not calling this cell number because Paul ****** former service mgr no longer with company. I also informed her of my call to which she pulled and proceeded to call Rodney to find out his ETA. The point is neither the office staff to whom I made the appointment during business hour and Stacy never once reiterate nor called I to say that if I am aware of the change in their policies and payment is required upon or near finish of service. The Tech, Rodney stopped service as per Cathy; banks are closed and to witness the job left in a manner that a person can be harm for a hole that is left uncovered, he stated he has to collect the payment now before he goes any further; when I addressed the issue of getting a payment invoice, the tech stated he can not make said decision and he proceeded to contact two individuals. While he was doing so, I went into the home and gather all the invoices and payments made from services rendered prior, so he too can convey to Cathy (the book keeper) whom was very insolent and unprofessional to how she talk and dealt with a client to whom neither none of the office staff nor the company sent out notices to clients, informing us that payments is required before or while service is in process. Not to tell the tech to leave the grass dug up and still no water to home; repairs are left undone (not completed) thus two small infants and a sickly senior citizen is in the home. More over, the unprofessional of Cathy is horrific, very distasteful and a refresher course in customer service and relation is needed. Cathy does have the nerve to question my character, honesty, and virtue and morals as a person and a loyal customer; by asking personal questions to how can I get payment to them as to continue service, or she never see or heard anyone not having a credit card or carried credit cards, cash or check books. Even though I am again trying to tell her that I literally left my post and took the next flight out from the closest N.Y.** airport from my post location upon getting the message. God does not like Ugly nor greed or vanity. We are not running away from paying $232.00; I asked to get an invoice or paid balance before or on Friday. No heart, No Soul, No nothing to how human beings are treated and dealt with. I have kids and a sick elderly to the home and for I to fly over a thousand miles from New York; leaving my post because a message was sent that the home had an emergency. SHAME ON YOU ALL; WHERE IS THE TRUST WE SHOULD EMPLOY, ENCOMPASS AS A PERSON, A COMPANY and AN AMERICAN. I would like to addressed that the tech, Rodney was very professional; even though I kept hearing, I was not charged an after call charge; but to correct, the appointment was made before 3p.m. and after call should be 5.pm. thereafter, even though the tech was in tpa and my location area was for another tech; why reiterate to I, I am lucky, because I should be charge for after hours call, kindly make that correct.
Finish the Job, a detail report of what may have cause such break in the middle of the PVC and not from the joint...to which I did call the tech to request such, ( I preferred and request the same tech, Rodney because he is fully aware of what, where, why, how) and also I am willing to reasonable pay half , because the service was not completed as promised; no water to the home due to and for the trouble and inconvenience to not having running fresh water to home. Not having running water to home especially when a sick elderly and two infants under five years of age are in the home. SHAME ON YOU. We continued our service with you because of the FAMILY ORIENT the Company Envelop and Encompass; where has it gone. Do not let a few clients whom fail to pay their bills for service, makes other loyal clients has to suffer the same faith. I have a duty to pay for service rendered (no question there), not an incomplete service; but for your negligence in not informing the clients/customer s via Notice of Letter, calls, to state that now C.O.D. is the only method and no payment invoice will no longer a part of the service. Service appointment was made, neither the appointment taker nor Stacy to whom I spoke to never informed or reiterated payment method. Neither was I call to addressed the now issue prior before the Tech arrival at 19:45 p.m.. I was not aware to such changes, yes, I would have made it to the bank before closing and acquired a money order, cashier check and or cash. I will sure make it my duty to inform others of the poor service from the office staff and how undignified and unprofessional a certain staff was; whom is representing the company in manner of horrific distaste
Contact Name and Title: ***** ******** Service MG
Contact Phone: XXXXXXXXXX
Contact Email: ********@bayonet-inc.com
I spoke with Mrs. ****** a couple of times about this matter, we are refunding her money back to her.
Tried to reach her 5/17/15 as we had also stopped at her house to address grass concern by HOA
We are also trying to reach Mrs. ****** to return her money to her