This Business is not BBB Accredited
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This company is a full service air conditioning and heating company.
Air Zone Air Conditioning and Heating, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Air Zone Air Conditioning and Heating, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 21 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||1|
|Problems with Product / Service||19|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||21|
Additional Complaint Information
BBB has received complaints from customers alleging issues with repairs made by the business and issues with servicing claims through home warranty companies.
In March 2016, Air Zone informed BBB that it has discontinued working with the home warranty company. Air Zone stated that complaints filed with BBB were due to the home warranty company not ordering parts in a timely manner or not approving suggested repairs. The company believes the complaints should be directed at the home warranty company, not Air Zone.
Customer Reviews Summary Read customer reviews
12 Customer Reviews Customer Reviews on Air Zone Air Conditioning and Heating, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Department of Business & Professional Regulation
1940 N Monroe St
Tallahassee, FL 32399-6506
Pinellas County Construction License Board
12600 Belcher Road, Suite 102
Largo, FL 33773
100 State St W
Oldsmar, FL 34677-3655
Hillsborough County Contractors License
5701 E Hillsborough Ave Ste 1140
Tampa, FL 33610-5428
Hernando County Contractor Licensing Div
789 Providence Blvd
Brooksville, FL 34601-3043
BBB records show a license number of CAC057788 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myfloridalicense.com/dbpr.Type: State Construction Lic.
BBB records show a license number of I-CAC057788 for this company, issued by Pinellas County Construction License Board. Their web address is http://www.pcclb.com.Type: County Construction Lic.
BBB records show a license number of 07355.1 for this company, issued by Occupational License/Oldsmar.Type: County Business Tax Receipt
BBB records show a license number of CAC057788 for this company, issued by Hillsborough County Contractors License.Type: County Construction Lic.
BBB records show a license number of CAC057788 for this company, issued by Hernando County Contractor Licensing Div.Type: County Construction Lic.
Type of Entity
Incorporated: December 1997, FL
Contact InformationPrincipal: Mr. Shaun Phillips (President)Mrs. Michelle Kifer (Secretary)Mr. Steven B. Phillips (Vice President)Ms. Marilyn J. Phillips (Treasurer)
Air Conditioning Companies, Heating Contractors, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Duct/Vent Cleaning, Air Conditioning Repair Companies, Air Conditioning Cleaners
Alternate Business NamesAir Zone Air Conditioning
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview