More than a year ago, I called Air Masters of Tampa to come and diagnose my AC unit at my business in the Westfield Brandon Mall. When the technician arrived and checked on the unit, he said it was the compressor that broke. He gave me an estimate that it would cost me more than $3000.00 to replace it. I agreed to replace the compressor.I asked for a down payment of 1/3 of the total price. The company agreed. I made my second payment several months after. Soon I found out the compressor unit was not working. I contacted Air Masters a few times and told them the problem. They didn't not come. They wanted me to pay the rest of the balance ($1350.00). I called several AC companies to check out what's the problem was. They all told me it was a REBUILT COMPRESSOR, not the NEW one. I realized that Air Masters really ripped me off with my money. I am sure they did that to many customers.My AC is still not working for more than 6 months because of that REBUILT compressor.One day during the weekend of Christmas of 2014, Mr ****** (the sale manager) for Air Master came and rushed into my salon yelling out loud with many customers inside the salon " Where's ****?". Someone in the front pointed him to me. He came and look straight at my face like he wanted to cut my head off. He said "I give you 2 options....you pay me now or i'll take you to court" in front of a large customer in my salon. I told him to step outside. We exchanged words and he left.Anyhow, first of all, whoever hires Mr ****** to represent his company is very bad. They should not even let this guy out on the street. It's a shame. It's so obvious that he needed the money even though my AC unit broke.
Product_Or_Service: AIR COMPRESSOR
I would like Air Masters to replace a NEW compressor, I will pay the remaining balance after they do that.
This response was provided verbally to BBB:
We called our customer after receiving this complaint to discuss his concerns. We initially went out to this customer's business in 2013 and diagnosed a bad compressor. We provided an estimate to replace compressor for $3,300. The customer could not pay everything all at once and we agreed to accept payments. He made the first payment, we installed the unit and the customer was supposed to make 2 more payments over a period of 60 days (once every 30 days). We did not receive another payment from him after installation. We made several attempts to collect by contacting the customer per our normal collection process. He did send 1 payment after some time but never made the final payment as promised. We continued trying to contact him per our normal collection process. During all of this time the customer never mentioned any issue with the system.
Now, in the BBB complaint the customer states he had other contractor tell him the unit we installed was a rebuilt compressor. We asked the customer for documentation to support that claim and now he is saying he never had another company come out to inspect; they just told him this over the phone. The claim is not true and we did not install a rebuilt compressor. The customer has never communicated an issue or asked us to come out to look at the unit. We have not been paid in full and now he is wanting warranty replacement but he has never allowed us to inspect the unit. The sales person finally went out to the customer's business to ask him about payment.
After receiving this complaint and notice of the issue we offered to go back out and check the compressor for issues, but the customer declined to schedule an appointment. We are still willing to go out and stand behind out work but the customer has to pay the balance due on installation. The balance is $1396.40.
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is lying. I don't ever recommend anyone to this company. All they care is money no customer services or satisfaction
Final Business Response
In response to Mr. *****'s Complaint:
After carefully reviewing your file and speaking to you over the phone, Air Masters has done nothing inappropriate regarding our agreed contract. We provided you with a legal and binding contract, which you signed and agreed to the terms with our company. We performed the work, in which we supplied all materials and labor cost in good faith. We arranged a payment plan to help ease the burden of the repairs. Our contract was for $3,300.00 with payment terms of three (3) equal installments, over a 90 day period. After your initial down payment of $1,300.00, we did not receive a second partial payment until after 6 months of repeated attempts from our office. We never received any calls or notification there was an issue with the work. I offered to visit your business, and have our service manager check your system, you said you would call me, I still haven't heard a response. You said we installed a rebuilt compressor, we have documentation from the manufacturer that this is not the case. You have never provided any documentation of your accusations of our company being deceitful and installing refurbished parts. Mr. ***** we stand by our agreement, we ask that you please hold up your end of the contract.