Business ProfileforAir It Cool Corp.

I could not be more disappointed with this company. They installed a brand new HVAC unit for the previous homeowners last year. Shortly after buying the house mold began growing on the supply box of the indoor unit. I had another company come out who informed me that the unit was not installed correctly and we were losing air all around the supply box causing condensation and mold. They recommended having the installer (Air it Cool) come out to fix their mistake since rebuilding the supply box would be about $600. When I finally got them out here, they did a sloppy job and it still has condensation and water running down the front of the unit. Right after they left, the unit stopped working completely. We called them and they refused to come back out without charging me and it wouldn’t have even been same day. I was told “just because we touched it last, doesn’t mean we broke it”. Umm yea you did. I was then called “an uneducated homeowner” because I didn’t know where the drain is on the system. So unprofessional and rude. I had to have another company come out that night and do an emergency visit because it was 86° in my house and climbing. The second company informed me that due to fixing some of the air leak, it changed the static pressure in my system which allowed water to back up in the safety switch. They repositioned the drain pipes so there was a trap to prevent that from happening. Took them about 10 minutes and they were so kind and professional. I will still have to pay someone to come out and properly fix the condensation problem. Air it Cool should have stood behind their work and offered to come out and assess the problem they clearly caused instead of attempting to make me feel bad that I am not an HVAC professional and shift blame. DO NOT USE THIS COMPANY. Shoddy work and absolutely rude.