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            Customer ReviewsforAdvanced Air & Refrigeration, Inc.

            Air Conditioning Contractor
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            331 Customer Reviews

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            • Review from William S

              5 stars

              01/27/2024

              We were due for our semi-annual service from Advanced Air yesterday, Jan 26th, **** but we decided we had 12 good years from the Trane System Advanced Air installed and maintained and should probably look into a new system. I asked if I could cancel the scheduled maintenance and instead speak with someone about a replacement. They agreed and sent ******************** to meet with my wife and me just an hour later. ******** inspected our equipment and agreed with the suggestions that the servicemen had made over the last few service calls. We had already gotten more than the average ten years of life out of our existing system and it would be better to replace a working system instead of waiting for a breakdown likely when the summer weather arrived in the next couple of months. ******** understood our situation that we were in our advanced years with numerous medical issues and would likely not be remaining in our home for more than a few years. We wanted a quality system but also wanted to minimize the excess costs of the most sophisticated system. We agreed that it would be wise to get the same quality Trane system we currently had and upgrade to the 10-year Parts and Labor warranty program that was transferable as this would add to the value of our home if we were to sell shortly. We also agreed it would be a good health decision to replace our eight-year-old UV Air Filtration System, especially because of our advanced age. We were very comfortable with ******** and his guidance in this important decision. *****************
            • Review from R. S.

              1 star

              10/30/2023

              Based on the invoices received during a series of service call in 2023, I noticed that I may have been over-charged for a service call by Advanced Air on June 5, 2023. After 4 phone calls to the Service Manager, I finally received a return call weeks after the initial call made by me and the Service Manager advised that it appeared that I was over-charged by more than $200 and he would ***** me a $250 credit on the pricing for a new HVAC system.During the sourcing process for a new HVAC system, the price quote from Advanced Air was 16% higher than the supplier I chose (which also had a better online rating). Subsequently, I called the Service Manager to ask for a $250 refund for the over-charge from June 5, 2023. I received an email response from him claiming that the over-charge was a smaller amount and since I decided to have the system replaced by another supplier, they will not give me a refund.I should also add that the June 5, 2023 service call was related to a June 2, 2023 HVAC issue I was experiencing and I made a call to them on June 2 and did not receive a return call. I again called them on the morning of June 5 to communicate the issue.Advanced Air exhibited very poor customer service during this entire process.

              Advanced Air & Refrigeration, Inc. Response

              11/02/2023

              Please find attached the email sent to ************,

              ************,
              Per our recorded conversation, I had said that the technician could have just charged you a per-pound price for the refrigerant rather than the charge for the first two pounds with a labor loaded charge.  This did not mean you were overcharged but that he could have discounted the cost to you on that call.  The difference between the  $332.00 for the first two pounds and the $124.00 per pound charge for the first two pounds is $84.00.  Again you were not overcharged.  I was looking at everything you had paid for refrigerant and repairs and was looking for a way to help with all of the cost you had incurred to that point and how to help with the repairs yet to be made.  The $250.00 was what I said I would discount the coil replacement or system replacement which every way you chose to proceed.  Given the fact that you have chosen to have your system replaced with another company I cannot give you the discount. 
              Respectfully,

              *************************
              Service Manager, Advanced Air

              Customer Response

              11/06/2023

              I view the comment he could have discounted the cost to you as an implied overcharge.The larger issue is the lack of communications as I had to wait a significant amount of time for the suppliers response. This issue was not addressed by the supplier.
            • Review from Heidi C

              5 stars

              07/24/2023

              Excellent service. They are the most friendly & considerate people! My guy goes above and beyond to make sure everything is working properly. He is very knowledgeable and takes the time to explain whats going on . Their integrity and honesty gives me peace of mind.
            • Review from John P

              1 star

              02/02/2023

              They are not only overpriced BUT they always seem to come up with expensive repairs when they do their scheduled check *** which is every 3 months! And we have relatively new AC UNITS! We wing be using them any more.

              Advanced Air & Refrigeration, Inc. Response

              02/06/2023

              Mr. Parisi, 

              We are sorry that you feel that way.  We service your four AC units biannually (every 6 months).   The only charges on your account are for a single bulb UV assecory purchase and and a capacitor repair on a service call.   On the last maintenance, the technician was concerned about low pressure on you main unit and recommended a leak search.  These are the only charges out of the six visits since 2021 to your house. Your units are  2yr, 6yr, 6yr and 7yr old.  

            • Review from Patrick G.

              1 star

              11/02/2022

              Advanced is way overpriced. We recently had a blower motor fail. The motor was under warranty, but we had to pay the labor. It took 1-1/2 hrs to replace the motor, but we were charged $620. We scheduled the job to coincide with regularly scheduled pre-paid maintenance to eliminate a separate trip charge and other procedures. I felt the price was gauging, and I called the Service Mgr. to discuss the price. I called every day for 4 days before he responded, and he wouldn’t budge on the price. He claimed it was the market price, but I called PresidentialA/C and their charge was $350. We have a neighbor who recently moved to Presidential from Advanced and they are saving tons of money. We have another neighbor who switched to Speedy, and they are very happy with them. We will be moving our business, as well. Patrick G.

              Advanced Air & Refrigeration, Inc. Response

              11/03/2022

              Thank you for taking the time to express your concerns to us. We truly appreciate your feedback. Regarding your review, I want to assure you, we understand your sentiments completely. No one ever wants to feel cheated. Also, no one wants to feel like they have cheated anyone. I can, in full confidence, guarantee you that in this situation you have not been the recipient of any overcharge or wrongdoing. 
              As a company we offer expert installation of premium parts in a friendly and time efficient manner. The aim of our services is to provide customers with an experience to save them hassle, time as well as money in the long run. We stand behind all our work and hope our customers can appreciate the value in doing something right the first time and avoiding the excessive time and money of having to constantly redo a project.
              We understand your concern about our prices, and while we do not want to bore you with all the details behind our price structure, rest assured they have been set with the customers best interest in mind. In fact,we only make up to 10% profit on any given job. Our prices our ***************** so we can offer our clients the most skilled and knowledgeable technicians along with the absolute highest quality parts and equipment. We also assure you that our prices are consistent and competitive with other A/C companies of our standard. 
            • Review from Joyce G

              5 stars

              08/24/2022

              My air conditioner decided to stop working, on a very hot day. Patrick came early and looked over both indoor and outdoor units. He was thorough, professional, courteous. He explained what he was doing and costs. He answered all of my questions. When he left, all was working and I was comfortable again. Good job.
            • Review from Mike A

              5 stars

              11/26/2021

              Patrick and Nicholas were great. Response was timely; work was thorough, and results were excellent.
            • Review from Carolyn M

              5 stars

              10/21/2021

              Josue is always so helpful and gives honest advice. The company is great!
            • Review from Kathryn W

              5 stars

              10/20/2021

              Anthony is always pleasant, through, and professional. I have great confidence in this service that he provided.
            • Review from Janice C

              5 stars

              10/20/2021

              As always the service, explanations of maintenance and courtesy were excellent. Advanced always sends a tech that is familiar with my systems. Thanks Josue. And thanks Josh for learning from the best.

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