Educational Consumer Tips
Better Business Bureau
Local moves are regulated only by applicable local laws. Interstate Movers are regulated through the Federal Highway Administration (FHA) since the abolishment of the Interstate Commerce Commission. Some moves within a metropolitan area, even if they cross state lines, may still be considered as "local moves." Estimates - if at all possible, have the estimator view the items to be moved; phone estimates can be a source of problems. Ask about the number of movers used in a crew. Ask about possible additional charges for long driveways, stairs, etc. Ask about a binding rate and whether or not that would be advantageous to you (it may be higher than a per hour estimate). Insurance - Most movers provide per pound insurance unless customers choose to purchase valuation insurance to cover loss or damage. Check to see if you have coverage under your renter or home owner insurance. Note that coverage and compensation is based on a depreciated value and that owner packed goods and other items may be excluded from such coverage. Choosing a company - Ask friends and neighbors for referrals. Get estimates from several companies, and be sure to ask the same questions of each one. Check for company reliability reports with the BBB and local consumer affairs offices. Obtain locations and phone number listings from the company. Disputes - The Better Business Bureau is always available to attempt to obtain resolution of local or long distance moving disputes. Customers on interstate moves may seek dispute resolution through arbitration, if unable to settle matters directly with the company. The FHA mandates that third party arbitration be available for certain unresolved disputes.