Annual Reports

  
     
Annual Statistics

2016 BBB Inquiries and Complaints for the Metro Washington, DC and Eastern PA Region:

Inquiries

1 Home Contractors 649,626
2 Financial Services 277,936
3 Auto Repair 131,961
4 Insurance Services 130,775
5 Auto Dealers (New & Used) 128,129
6 Heating & Air Conditioning 116,389
7 Roofing & Gutters 110,582
8 Collection/Debt Settlement 109,308
9 Health & Medical 86,133
10 Plumbing/Septic & Sewer 82,497

 

Complaints

1 TV/Cable/Satellite/Internet 12,121
2 Insurance Services 2,160
3 Auto Dealers (New & Used) 1,811
4 Auto Repair 1,623
5 Home Contractors 1,458
6 Financial Services 1,252
7 Health & Medical 1,006
8 Real Estate 764
9 Home Furnishings/Decor 712
10 Collection/Debt Settlement 697

 

TOTAL Inquiries & Web Visits: 11,697,414

TOTAL Complaints: 53,522

 

For a full list of BBB stats, visit BBB at a Glance