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Better Business Bureau ®
Start With Trust®
Annual Reports
Annual Statistics

2013 BBB Inquiries and Complaints for the Metro Washington, DC and Eastern PA Region:

Inquiries

1 Home Contractors 602,031
2 Financial Services 238,758
3 Auto Repair 150,176
4 Auto Dealers (New & Used) 126,362
5 Heating & Air 102,763
6 Roofing & Guttering 98,284
7 Insurance Services 90,386
8 Health & Medical 85,669
9 Moving & Storage 82,012
10 Plumbing/Septic & Sewer 68,551

 

Complaints

1 TV/Cable/Satellite/Internet 14,756
2 Auto Repair 2,029
3 Home Contractors 1,922
4 Auto Dealers (New & Used) 1,907
5 Financial Services 1,571
6 Insurance Services 1,551
7 Telephone/Cellular 1,467
8 Education 1,272
9 Newspaper/Magazine 1,235
10 Collection/Debt Settlement 1,204

 

TOTAL Inquiries & Web Visits: 9,338,581

TOTAL Complaints: 58,057