Overview

The BBB serving Metro Washington DC & Eastern Pennsylvania was chartered as a not-for-profit corporation in 1920 and is one of the oldest BBBs in the United States. The first BBB was founded in 1912.

The BBB is a leader in public services related to ethical business practices and dispute resolution. It is our passion to promote honesty and integrity in the marketplace. We are committed to and guided by trust, respect and fairness. Our aim is to help make the local community a better place in which we can all live, work and prosper.

The BBB service area includes The Nation’s Capital, Northern Virginia, Northwestern Virginia, the Panhandle of West Virginia, Suburban and Southern Maryland, Northeastern and Eastern Pennsylvania.

The BBB promotes integrity and business ethics through self-regulation in the marketplace. Services provided by the BBB include a 24-Hour automated telephone inquiry service, which provides reliability reports on companies and charitable organizations. In addition the BBB provides complaint filing servicesgeneral monitoring of advertising in the marketplace, dispute resolution services and consumer/business education programs. BBB information and services are provided at no cost to the public with the exception of mediation and arbitration services.

The BBB is governed by a 20-member volunteer Board of Directors representing some of Metro Washington and Eastern Pennsylvania’s leading corporations such as The Washington Post, PEPCO, AAA Mid-Atlantic, Unifi, Verizon, and others. The President and CEO of the BBB is Edward Johnson.

The BBB is supported by approximately 11,000 Accredited Businesses in the Mid-Atlantic Region. BBB Accredited Businesses support the BBB because they believe in and commit to abide by the principles of the BBB. Accredited Businesses are able to take advantage of certain benefits and services. The BBB receives no government grants or tax revenues for operation. Contributions to BBB are not tax deductible as a charitable contribution, but may be deducted as an ordinary and necessary business expense.