BBB Business Review
This Business is not BBB accredited
Yellow Pages Online
Phone: (866) 976-9976 11350 Random Hills Rd Ste 800, Fairfax, VA 22030
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Small businesses across the county have contacted the BBB regarding complaints concerning billing contacts for unauthorized purchases for directory advertising listings. Customers that dispute the transaction report that they are provided recordings of telephone conversations that the company purports to be authorization to purchase, but which the customers assert were yes and no answers to confirm their company name and location. According to the company, all transactions are originated in telephone conversation, without any written contract documentation.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Yellow Pages Online include:
- Length of time business has been operating
- 624 complaints filed against business
- Failure to respond to 5 complaints filed against business
- 1 serious complaint filed against business
- Government action(s) against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||167|
|Total Closed Complaints||624|
Additional Complaint Information
Complaints in BBB files allege that billing was presented for payment when no purchase was authorized. The company responses usually state that it does not engage in questionable sales practices and that it will write off the invoice after examining the transaction. Sometimes, the company initially maintains an order was placed and payment is due and will offer to reduce the invoice amount to settle the account.
BBB files indicate that this business has a pattern of complaints concerning billing for services that had not been authorized, and the use of telephone recordings that complainants allege were altered to indicate that an order was being placed when it had not been. The BBB wrote to the company in April, 2013 regarding these issues, asking that it address these practices and modify them to reduce the complaint volume generated from the practices and to correct its marketing practices. The company has failed to respond to the BBB about these overall issues to date.
Business ManagementMr. Michael Donohue, President Mr. David Bowman, Complaint Analyst
Yellow Page Advertising
Although the company invoices show the address in Fairfax, the firm is not at that location. The physical location of this entity is unknown at this time.