BBB Business Review

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This business is not BBB accredited.

Yellow Pages Online

Phone: (866) 976-9976 11350 Random Hills Rd Ste 800, Fairfax, VA 22030


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Small businesses across the county have contacted the BBB regarding complaints concerning billing contacts for unauthorized purchases for directory advertising listings.  Customers that dispute the transaction report that they are provided recordings of telephone conversations that the company purports to be authorization to purchase, but which the customers assert were yes and no answers to confirm their company name and location. According to the company, all transactions are originated in telephone conversation,  without any written contract documentation.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Yellow Pages Online include:

  • Failure to respond to 8 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 10

Additional Complaint Information

Complaints in BBB files allege that billing was presented for payment when no purchase was authorized.  The company responses usually state that it does not engage in questionable sales practices and that it will write off the invoice after examining the transaction.  Sometimes, the company initially maintains an order was placed and payment is due and will offer to reduce the invoice amount to settle the account.

BBB files indicate that this  business has a pattern of complaints concerning billing for services that had not been authorized, and the use of telephone recordings that complainants allege were altered to indicate that an order was being placed when it had not been.  The BBB wrote to the company in April, 2013 regarding these issues, asking that it address these practices and modify them to reduce the complaint volume generated from the practices and to correct its marketing practices.  The company has failed to respond to the BBB about these overall issues to date.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Yellow Pages Online
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 29, 2011 Business started: 01/01/2010 in VA
Business Management
Mr. Michael Donohue, President Mr. David Bowman, Complaint Analyst
Contact Information
Customer Contact: Mr. David Bowman, Complaint Analyst
Principal: Mr. Michael Donohue, President
Business Category

Yellow Page Advertising

Additional Information

Although the company invoices show the address in Fairfax, the firm is not at that location.  The physical location of this entity is unknown at this time.

Industry Tips
Phony Invoices
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.