BBB Business Review
This Business is not BBB accredited
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Businesses report solicitations and collection attempts for services not ordered or authorized. According to information in BBB files, small businesses report that telephone calls from Local Business Yellow Pages to request information and/or to confirm their identity that the business answered as "yes," was recorded and used to argue that the company ordered advertising and agreed to payment terms outlined by the Local Business Yellow Pages.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Local Business Yellow Pages include:
- BBB does not have sufficient information to determine how long this business has been operating
- 741 complaints filed against business
- Failure to respond to 3 complaints filed against business
- 21 complaints filed against business that were not resolved
- Government action(s) against business
- BBB does not have sufficient background information on this business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||384|
|Total Closed Complaints||741|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning billing contacts for unauthorized purchases for directory advertising listings. Customers that dispute the transaction report that they are provided recordings of telephone conversations that the company purports to be authorization to purchase, but which the customers assert were yes and no answers to confirm their company name and location. All transactions are apparently telephone conversation based and without any written contract documentation.
The number of complaints presented to the BBB during the time since a file was opened on the firm in late March totals over 250, causing concern over both the number and the pattern of complaint activity. The BBB wrote to the company in April, 2013 about these concerns, but has not received a company response to date.
Business ManagementMs. Elizabeth Quinn, Public Relations Department
Yellow Page Advertising Internet Marketing Services