BBB Business Review

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This business is not BBB accredited.

Local Business Yellow Pages

Additional Locations

Phone: (800) 777-4126 View Additional Phone Numbers 3 Bethesda Metro Ctr Ste 700, Bethesda, MD 20814 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Businesses report solicitations and collection attempts for services not ordered or authorized.  According to information in BBB files, small businesses report that telephone calls from Local Business Yellow Pages to request information and/or to confirm their identity that the business answered as "yes,"  was recorded and used to argue that the company ordered advertising and agreed to payment terms outlined by the Local Business Yellow Pages.    

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Local Business Yellow Pages include:

  • Length of time business has been operating
  • 742 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 21 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

742 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 171
Billing/Collection Issues 185
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 384
Total Closed Complaints 742

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning billing contacts for unauthorized purchases for directory advertising listings.  Customers that dispute the transaction report that they are provided recordings of telephone conversations that the company purports to be authorization to purchase, but which the customers assert were yes and no answers to confirm their company name and location.  All transactions are apparently telephone conversation based and without any written contract documentation.

The number of complaints presented to the BBB during the time since a file was opened on the firm in late March totals over 250, causing concern over both the number and the pattern of complaint activity.   The BBB wrote to the company in April, 2013 about these concerns, but has not received a company response to date.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Local Business Yellow Pages
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 20, 2013
Business Management
Ms. Elizabeth Quinn, Public Relations Department
Contact Information
Customer Contact: Ms. Elizabeth Quinn, Public Relations Department
Business Category

Yellow Page Advertising Internet Marketing Services

Alternate Business Names
Strategic Advertisement Ltd.
Industry Tips
Phony Invoices

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.