BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Ascena Retail Group include:
- Failure to respond to 2 complaints filed against business
Factors that raised the rating for Ascena Retail Group include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||44|
|Total Closed Complaints||74|
Business ManagementMs. Jean O'Brien , Complaint Contact
Womens Apparel - Retail Discount Stores
Alternate Business NamesCatherine's Plus Size Catherines Charming Shoppes Charming Shoppes Interactive, Incorporated Charming Shoppes, Inc. Lane Bryant Lanebryant.com
The BBB of Metropolitan DC and Eastern PA handles coomplaints regarding the retail stores and the retail catalogue for this company. Although Spirit of America National Bank is owned by this company, we do not handle Sprirt of America credit card issues. Any complaints regarding a credit card should be directed to the Cincinnati BBB at www.cincinnati.bbb.org or call (513) 421-3015.