BBB Accredited Business since

Rozzi Window Manufacturing Company, Inc.

Phone: (610) 373-3414 Fax: (610) 372-6181 View Additional Phone Numbers 500 N 8th St, Reading, PA 19601

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rozzi Window Manufacturing Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rozzi Window Manufacturing Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Rozzi Window Manufacturing Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 11, 1989 Business started: 01/01/1983 in PA Business incorporated 01/31/1992 in PA
Type of Entity


Business Management
Mr. Michael Rozzi, President Mr. Robert Rozzi, Treasurer
Contact Information
Principal: Mr. Michael Rozzi, President
Business Category

Windows Manufacturers & Producers

Additional Locations

  • 500 N 8th St

    Reading, PA 19601 (610) 373-3414


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/2/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: For years I have been contacting Rossi brothers, asking them to come fix my windows. A few years a go, one of the bosses (I believe his name was ****) came out to my house and looked at the windows and installation. He told me that when I had my windows installed he wasn't at the business and they had been subcontracting out and that the installers that put in my windows had been actually fired my Rozzi. He told me he agreed my windows had no sound barrier to them and he didn't understand why the windows were constructed with holes in the frames. He acknowledged my windows weren't lining up correctly. He told me he would be in contact with me about fixing them. He never did contact me. I would call the business sporadicly over the years and leave messages but they never returned my calls about fixing my windows. I've even gone to their place of business but sill get the run around. I paid a lot of money for theses windows. I just want the quality I paid for. Even now, I have condensation in a large window and the hardware in another window is broken. Calls and messages to this business go unanswered and they never call back. Please assist me in rectifying this matter.

Desired Settlement: Replace defective windows and reinstall the windows properly.

Business Response:


2:03 PM (2 minutes ago)

Rozzi Window Manufacturing Co

*** ** *** ***

******** ** *****


Attn: **** *******


This email is to inform you that the case #******** from ********* ******* is not directed at the correct company.

The company that installed her windows was my cousins company Rozzi ***** ***. If any futher information is needed you can contact me at this email address which is ***********************.



****** Rozzi