BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Windows on Washington is Home Improvement You Can Trust. Windows on Washington is a locally owned and operated company focused on improving the energy efficiency and appearance of our clients' homes.  Our company was founded on a simple philosophy: be upfront and honest.   At Windows on Washington, we work with our clients the way we want to be treated in our own homes - knowledgeably, professionally, and respectfully. We take the time to listen to your home improvement needs and then create a solution using best-in-class products coupled with our expert installation techniques. 

Whether you are looking for energy efficient replacement windows, beautiful siding, gutters, a new roof, or money saving insulation and air sealing, we are your answer.  We will educate you on our approach to your project, explain your options and encourage you to do additional research.  There is no obligation, pressure, or hidden charges.  Let us know how we can be of service today!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Windows on Washington LTD meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Windows on Washington LTD include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Windows on Washington LTD
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 24, 2006 Business started: 05/01/2005 in VA Business incorporated 08/19/2005 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The number is 2705101007 A.

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
Phone Number: 410-230-6231
The number is 92782.

Type of Entity


Business Management
Mr. Eric Novotny, President
Contact Information
Principal: Mr. Eric Novotny, President
Customer Contact: Tara Novotny, VP
Business Category

Windows - Installation & Service Door Frames Doors Doors - Repair Roofing Contractors Shutters Siding Contractors

Products & Services

Windows on Washington LTD offers the following product(s): Air Sealing, Egress Windows, Exterior Doors, Insulation, Roofing, Siding, Skylights, Windows

Method(s) of Payment
Check, Visa, MasterCard, Discover, American Express, Wells Fargo Financing

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.