BBB Business Review

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BBB Accredited Business since

Thomas Home Improvement Company

Phone: (717) 399-4708 Fax: (717) 399-4785 1340 Harrisburg Ave, Lancaster, PA 17603

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Zephyr Thomas is a full service home improvement company. We offer roofing, siding, wooden and composite decks, awnings, window and door awnings, patio covers, gutters, gutter guard, patio rooms, enclosures, additions, garages, sunrooms, skylights, soffit and fascia, concrete, railing, shutters, patio doors, entry doors, storm windows and doors, windows, basement remodeling, bathroom remodeling, whole house remodeling, and so much more!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Thomas Home Improvement Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Thomas Home Improvement Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Thomas Home Improvement Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 09, 1987 Business started: 01/01/1953 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA005465.

Type of Entity


Business Management
Mr. Coy Thomas, President Ms. Renee Reeser, Office Manager Ms. Jennifer Thomas, Vice President
Contact Information
Principal: Mr. Coy Thomas, President
Business Category

Windows & Doors - Installation & Service Construction & Remodeling Services Contractors - General Home Improvements Home Improvements - Additions Patio, Porch & Deck Enclosures Roofing Contractors Siding Contractors Sunroom & Solarium Design & Construction

Products & Services

Thomas Home Improvement Company sells the following brand(s): Alcoa, Azek Decking, CertainTeed Siding, Crest Aluminum, Mastic Siding, Provia Door, Seaway Manufacturing, Wolfe Decking

Method(s) of Payment
We accept Cash, Check, Visa, MasterCard, or Discover Card.
Alternate Business Names
Zephyr Thomas Home Improvement Company

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.