BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Nutrisystem, Inc.

Find a Location

Phone: (215) 706-5300 Fax: (215) 706-5388 View Additional Phone Numbers 600 Office Center Dr, Ft Washington, PA 19034 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nutrisystem, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Nutrisystem, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 261 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

261 complaints closed with BBB in last 3 years | 145 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 80
Billing/Collection Issues 55
Delivery Issues 9
Guarantee/Warranty Issues 16
Problems with Product/Service 101
Total Closed Complaints 261

Customer Reviews Summary Read customer reviews

43 Customer Reviews on Nutrisystem, Inc.
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 2
Negative Experience 35
Total Customer Reviews 43

Additional Information

BBB file opened: April 20, 2005 Business started: 08/17/1999 in DE Business started locally: 08/17/1999 Business incorporated 08/17/1999 in DE
Type of Entity


Business Management
Ms. Denise Bergner, Senior Director Legal & Corporate Compliance Ms. Donna Davidson, Senior Corporate Paralegal
Contact Information
Customer Contact: Ms. Donna Davidson, Senior Corporate Paralegal
Business Category

Weight Control Services

Alternate Business Names
Nutri System

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.