Business ProfileforQuench USA, Inc.

I would like to express my concerns and share my experience with this company, which I believe has questionable business practices. As a former ********** customer, I encountered difficulties following Quench's acquisition of the company. My situation is unique in that I purchased a water dispenser outright from **********, with the sales agreement stipulating one year of service only. This was explicitly written into the contract to avoid automatic billing each year. I have proof of payment for both the water dispenser and the one year of service.After Quench acquired **********, I received a notice threatening to send my account to collections if I did not pay for an ongoing annual service agreement. I explained my situation to Quench, and after numerous follow--ups, they finally responded. They provided me with a copy of my ********** purchase agreement, claiming they could not find any information regarding the non-renewal of the service. I promptly highlighted the relevant section in the same document they sent me, indicating "No Auto-Renewal" and my payment for one year of service.Quench acknowledged their mistake and assured me that my account would reflect a zero balance. However, I later received another email requesting proof of payment for two invoices from 2021. I provided the requested proof, even though it was an unnecessary burden due to their inadequate record-keeping, and confirmed that both the machine and one year of service had been paid for.Despite my efforts, Quench continues to claim difficulties in reconciling my account. I am concerned that this company's billing practices may be fraudulent. It seems they are attempting to collect on invoices that have already been paid or arbitrarily placing customers on service contracts and pressuring them to pay outstanding balances.I would like to caution others to be wary of engaging in business with Quench. My experience has been horrible, and I believe others may face challenges with Quench.